Update billing information

[Ulyssia27616696o22t]

I received an email stating I needed to update my billing information by 12/08/22 to avoid cancelation. I just updated it but my services are not working. Do I need to get another subscription? 

[kglad]

check your account, https://account.adobe.com 

does it show an active subscription?

[Rashmi27002770wxve]

(Moving to Enterprise community)

[kglad]

you posted in the wrong forum originally. 

an adobe employee moved your message to the enterprise&teams forum which indicates you should contact your plan administrator.

[Abambo]

@kglad ,

@Ulyssia27616696o22t is a plan administrator, may also be the contract owner. Only the Contract owner can update contract related items. All administrators get e-mails concerning renewals. So, I suppose @Ulyssia27616696o22t should contact Adobe customer care via the admin console: https://adminconsole.adobe.com/support.

We are using a reseller, so for us, it's simple: we get invoiced by the reseller, once a year. And the reseller is the same for our Microsoft products and our Autodesk products. That's why I do not have to update a credit card in our system. Payments are handled by the accounting department. Much more cost-effective for bigger companies, where supplier invoicing is a considerable cost factor.