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citd36822768
New Participant
February 2, 2017
Answered

Update Creative Cloud Desktop App via Command Line

  • February 2, 2017
  • 4 replies
  • 14557 views

I can use RemoteUpdateManager to update individual applications, like Photoshop or Illustrator.  However, I can't update the actual Creative Cloud desktop app via RemoteUpdateManager.

My users are unable to update the ACC desktop app because they are not administrators.  However, the app won't let them do anything, because it needs to be updated.  How can I do a command line update of ACC?

Thanks for any help.

      Correct answer alisterblack

      Unfortunately you can't use RUM to do this. The only current option is to deploy a package. So use Creative Cloud Packager to build an 'empty' package - that will include the Desktop App - and push this out. I believe this feature is on our roadmap.

      4 replies

      D
      DeviceLicensesAreBetter
      New Participant
      October 25, 2022

      It's been 10 months since the previous post here. @alisterblack is there an update to the roadmap that states when we can do this? We have been pushing out CCDA 5.4 since 2021 and up til this past week, when users signed in to CCDA, the application auto-updated to whatever the current version is.

       

      Now for some reason, CCDA 5.4 is only showing a window that states "Unable to reach Adobe Servers: Please check your firewall settings, ensure the time settings on your computer are correct, and try again"

       

      Obviously, as we're not incompetent, we have our computer labs' clocks set properly. I know version 5.4 is from mid 2021 so it's old, but it's not been a problem auto-upgrading (AFTER signing in, unfortunately) up til this week.

       

      This is why we, the enterprise users, NEED a command-line method to upgrade the CCDA without being signed in! These computer labs almost never need to have users sign into CCDA, so they almost never get upgraded... but if your developers would give us a way to do a command line option to upgrade, we could all just make a Scheduled Task to upgrade the application whenever we wanted!

       

      I don't understand why this is so hard to do.

        J
        joshuas49897675
        New Participant
        February 7, 2023

        I am looking for something like this to, use a deployment tool to run a command like whatever.exe /update and it will reach out and update the Creative Cloud Desktop app from the web.

         

        Thanks

          kglad
          kglad
          Adobe Expert
          February 7, 2023

          open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

          S
          Shane5DFC
          New Participant
          September 3, 2020

          This was a few years ago - does a method now exist?

          ___Dom___
          Community Manager
          ___Dom___Community Manager
          Community Manager
          September 4, 2020

          Creative Cloud now has its own update mechanism, and should not request administrative rights in order to be updated as of version 3.9.x.

            M
            matts26709458
            New Participant
            September 11, 2020

            Thats great Dominic, but for shared devices in a lab, rather than users initiating the update, I'd like to remotely initiate the update, or get it to update at a specific time.

            On the weekend when no-one else is using the internet for example.

            And update all the apps.

            This would avoid tears when "i can't open this file because I used that computer to create it and this computer hasn't been updated yet".

             

              alisterblack
              Community Manager
              alisterblackCommunity ManagerCorrect answer
              Community Manager
              February 2, 2017

              Unfortunately you can't use RUM to do this. The only current option is to deploy a package. So use Creative Cloud Packager to build an 'empty' package - that will include the Desktop App - and push this out. I believe this feature is on our roadmap.

              S
              spartaaa
              New Participant
              March 19, 2024

              Hey so it has been 7 years since this was originally asked. Any news? Asking for a system administrator friend in the government. 

                I
                iCharles
                Brainiac
                April 11, 2024

                Hi @spartaaa 

                Please ask your friend to create a case by navigating to the Support tab in the Admin Console.


                ^CS

                kglad
                kglad
                Adobe Expert
                February 2, 2017

                [moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

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