Update Creative Cloud Desktop App via Command Line

[citd36822768]

I can use RemoteUpdateManager to update individual applications, like Photoshop or Illustrator.  However, I can't update the actual Creative Cloud desktop app via RemoteUpdateManager.

My users are unable to update the ACC desktop app because they are not administrators.  However, the app won't let them do anything, because it needs to be updated.  How can I do a command line update of ACC?

Thanks for any help.

[kglad]

[moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

[alisterblack · Accepted solution]

Unfortunately you can't use RUM to do this. The only current option is to deploy a package. So use Creative Cloud Packager to build an 'empty' package - that will include the Desktop App - and push this out. I believe this feature is on our roadmap.

[spartaaa]

Hey so it has been 7 years since this was originally asked. Any news? Asking for a system administrator friend in the government. 

[iCharles]

Hi @spartaaa 

Please ask your friend to create a case by navigating to the Support tab in the Admin Console.

^CS

[Shane5DFC]

This was a few years ago - does a method now exist?

[___Dom___]

Creative Cloud now has its own update mechanism, and should not request administrative rights in order to be updated as of version 3.9.x.

[matts26709458]

Thats great Dominic, but for shared devices in a lab, rather than users initiating the update, I'd like to remotely initiate the update, or get it to update at a specific time.

On the weekend when no-one else is using the internet for example.

And update all the apps.

This would avoid tears when "i can't open this file because I used that computer to create it and this computer hasn't been updated yet".

[Joseph29488823fekb]

Bumping this for Adobe's visibility. In an enterprise setting, it's not realistic to expect folks who don't regularly use Adobe products to manually check for updates. Basic configuration management and security principles expect that the IT staff with responsibility for CM and security can remotely ensure that systems are routinely patched and secure. If there's an important zero-day or other update, we need the ability to send a ping through the environment that will cause all the clients to check in and install updates. That's all we're asking for.

[scottk14700175]

We would also like to know if it is possible to remotely trigger the update for the main Creative Cloud application. Excluding it from RUM seems counter intuitive.We also have found that new packages do not consistently offer the latest version. This leaves updates outside the control of IT in larger environments.

[Sam5E1A]

It's a bit ridiculous that RUM does not update this application. Having to rely on end users to initiate an update is not a feasible method in Enterprise environments.

Can this thread be updated?

[defaultoztuz913f3y2]

We need the ability to update the app in OSD, instead of constantly build packages everytime you finish a scrum.

[___Dom___]

We recognise that this is a common request, and it is being investigated by our engineering team.

If you would like to provide further detail on your requirements, please feel free to raise it in a support case or with your account manager, citing feature request ID CCD-14697. 

The more information Adobe has about the needs of our customers, the better we are able to address them.

[cc220727994496]

As stated in the title, Update Creative Cloud Desktop App via Command Line

[DeviceLicensesAreBetter]

It's been 10 months since the previous post here. @alisterblack is there an update to the roadmap that states when we can do this? We have been pushing out CCDA 5.4 since 2021 and up til this past week, when users signed in to CCDA, the application auto-updated to whatever the current version is.

Now for some reason, CCDA 5.4 is only showing a window that states "Unable to reach Adobe Servers: Please check your firewall settings, ensure the time settings on your computer are correct, and try again"

Obviously, as we're not incompetent, we have our computer labs' clocks set properly. I know version 5.4 is from mid 2021 so it's old, but it's not been a problem auto-upgrading (AFTER signing in, unfortunately) up til this week.

This is why we, the enterprise users, NEED a command-line method to upgrade the CCDA without being signed in! These computer labs almost never need to have users sign into CCDA, so they almost never get upgraded... but if your developers would give us a way to do a command line option to upgrade, we could all just make a Scheduled Task to upgrade the application whenever we wanted!

I don't understand why this is so hard to do.

[joshuas49897675]

I am looking for something like this to, use a deployment tool to run a command like whatever.exe /update and it will reach out and update the Creative Cloud Desktop app from the web.

Thanks

[kglad]

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html