Users in Admin Console - Last Login in Time and Filtering

[JavaK]

Hello,

I had two questions about the User Management interface in the Admin console.

1. Is there anyway to see the user's last login time?

2. Is there anyway to filter by the product the user has access to (i.e. show only users who have access to Target)?

Thanks.

[Sandman20104159]

i tooo would like this feature, i have users that leave the company and i dont know they left until i do a cross check with AD, last use feature would help also for users that dont need a full suite if all they use is Acrobat.

[280834554ega]

I also would find this feature (last login info) extremely helpful. Like Sandman20104159 stated, I have to cross-check our HR status info to find out if they're still here. Not just that, but if a user has a license and doesn't use it, then I know to reallocate to another user that needs it.

[Utkarsh Mishra · Accepted solution]

Hi @JavaK and @Sandman20104159 

Thanks for reaching by order of the order of questions:

1. Unfortunately, you cannot see a user's last login time via the Admin Console at this time. You can see generic details (such as domain, Id type etc.) about your users by going to the Users section in the Admin Console. Or, you can export a CSV to go through the list externally. 

Also, you can configure SSO for your organization which would give you more details in your IDP audit logs.

To request a feature in the Admin Console: Go to Overview > Share feedback about this page.

2. There are two ways to see users with a  particular product assignment:

• In Admin Console > go to Products > select the Product > go to Users.  
  
• Or, if you want to view it externally: In Admin Console, Go to Users > select Export users to list CSV from the three dots menu. Then, sort the CSV based on your desired product configuration.
  

   Hope this helps. Please mark this answer correct if it answers your question.

[Gerald31535603bj34]

This sucks.. I really need to find out the last logon. I believe that ADOBE wants us to forget so we can keep paying for lic forever.

[kglad]

how's a login related to license renewal?

or are you saying you have no easy way to determine which users need which apps?

[Gerald31535603bj34]

No, What I am saying is that there is no way to determine when last someone used the apps. This way you can then unassign that app from a user and stop getting charged for that non used app. I have user that I did not know left the organization yet I am still being charged. So it would be easier to search via last logon and then delete those users as well.

[kglad]

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

[kglad]

for console ideas/requests: in the Admin Console: Go to Overview > Share feedback about this page.

[Rafael32980238znjx]

The fact that we cannot check last user's logon impacts the management in both account management and support handling. Should be an easy feature to add so if this is not available to to the admin probably it is on purpose. 
We need this info and we're not able to get it. 

[kglad]

@Rafael32980238znjx 

make your request where it might have some impact.

[Rafael32980238znjx]

[Rafael32980238znjx]

Well aparently this has already been done in the past, in 2020

19 upvotes

[Rafael32980238znjx]

Seems like there are multiple members of the community interested on this feature and only one dismissing the idea of having this information from Adobe. Just reenforces the idea that this adobe community is useless. 

[kglad]

i think there was an explanation of why this is problematic in the desktop ideas forum where many enterprise admins post requests.

[Kevin Stohlmeyer]

@Rafael32980238znjx from an IT Security perspective, this is a non-starter. Would your company allow an external vendor the ability to reach out and extract data from each individual users computer? That is basically what you are asking. There are other solutions readily available like Flexera that can do all of this an more locally within your firewalls.

[Rafael32980238znjx]

What data? User's last logon which is a auth information that should be readily available to on the admin console? What local data are you talking about?

[Gerald31535603bj34]

This is not the request. You have to logon to adobe to run Adobe software. via ADOBE. Adobe tracks when someone log on and confirms the product is lic. then allows the progam to run. So beable to tell last logon etc would help.

[Kevin Stohlmeyer]

@Gerald31535603bj34 @Rafael32980238znjx users normally do not log in at each use. Most logins run for at least 90 days so what benefit of login date/time would you get? What are you trying to report on? Most of the requests have been for determining active usage of the software. Logins only tell you that they've signed in not actually are using.

[blakersmc]

If a user hasn't logged in with 90+ days then I can safely assume in an education environment that the student no longer requires that license and it can go back into the pool of available licenses meaning I am only purchasing whats required and not having to overspend.

This information should be available in the admin console, every other cloud based service offer this feature. Going by this thread customers are asking for it and Adobe should be listening to their customers needs. 

[kglad]

@blakersmc 

post in cc desktop ideas forum.

[stevenp81396465]

This need/suggestion is not new.    Others have been requesting for many years.     Re: Creative Cloud Usage Report

It's a functionality that benefits the subscriber and which myriad other SaaS/software publishers routinely make available.

[Sarah24620557q69u]

It is essentially appaling to see that this discussion has been going on since August 2022, and an initial feature request was posted back in 2020.   For a company that makes software this awesome, I must state that their administrative area is way below par.  

[stevenp81396465]

It's  a self-evident need that benefits the subscriber BUT which doesnt work in Adobe's favor (because it has the ability to allow subscribers to improve their utilization of assets)    We stumbled into this fact one year when adobe cancelled our serial keys - thereby disabling virtually all of our then current 1700 subscribers.     In the ensuing days, personnel had to request a re-issuance of a new entitlement.     once the dust all settled, we arrived at the fact that we were over-subscribed by somewhere between 25 and 30 percent.      Lots of objections proffered by the Adobe fan base as to why this cant be done or how it invades "privacy".    All of which ignores the fact that myriad SaaS publishers provide this datum (last login date) - routinely.