Where is the full package offline installer so I can test deployment of Acrobat Pro DC subscription?

Forum|Forum|7 years ago
August 30, 2018
3 replies
16333 views

2 hours so far.... 2 hours and still no install files to determine if this software is even fit for our purpose.

Honestly, How hard is it to get access to the offline installation media?

Its trial software... it stops working after 7 days!

If its THIS much hassle, just to get to see if the trial software even works... what is going to be like once we've paid our money?

In the 2 hours I've been chasing support (who happily dodge the question or require me to interact with the "Specialist Deployment Team"), I've downloaded AND installed 3 other vendors PDF software from full package installers.

Can you guess where Acrobat is coming in the list for our software & deployment evaluation...

Acrobat

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Correct answer AdobeID987654321

You're right, no exe there. And I Googled it and also found myself wandering around various links.

So I pinged an expert, and was given this link: Download Acrobat DC installer for Enterprise term or VIP license

That page links to the same URL support gave you which you pasted into your second post above: http://trials3.adobe.com/AdobeProducts/APRO/Acrobat_HelpX/win32/Acrobat_DC_Web_WWMUI.exe

http://trials3.adobe.com/AdobeProducts/APRO/Acrobat_HelpX/win32/Acrobat_DC_Web_WWMUI.exe

Why doesn't that work for you?

It doesn't work for me because the day to do this, was last Thursday...

Confirmation from yourself that the link from the CS was correct didn't come until Saturday.

Its now Monday...

The Users, they don't care, they just want their stuff to work so they can do their jobs.

I don't have the time to spend searching the internet for hints to the correct installer like its a "Choose Your Own Adventure" story.

But this isn't about me... its not my website, its not my product.

This is Adobes website, and when the Staff at Adobe cant find the link for a staple product like Acrobat... that's a pretty good indication that there is something fundamentally wrong with the website and the information linking and dissemination process, don't you agree?

Feel free to dismiss the thread, or maybe... take the not so subtle hint that perhaps... just perhaps, the real issue lays with Adobe and that some change is required.

T

thecardfather

Participant

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

EnterpriseHelp

Community Manager

Hi Kelly,

All of the installers are available for download (see Acrobat-Reader Enterprise Toolkit Home ), and it seems like you know that. I'm not sure what the problem is. It appears you're installed trial version works OK for 7 days, but you're looking for a longer testing period. Is that correct?

For the paid product, you have to either pay for it or install the trial which has an expiration date. What are you trying to accomplish that reinstalling the trial won't do?

A

AdobeID987654321Author

Participant

I know that the installers exist - I don't know where they are in the massively convoluted website**.

If they were sooo obvious, why didn't the multiple CSRs manage to direct me to them?

You still only managed to direct me to the site above the FTP site... instead of where the current installer is. Which for anyone else is ftp://ftp.adobe.com/pub/adobe/acrobat/win/AcrobatDC/1801120058/AcrobatDCUpd1801120058.msp

One CSR managed to link me to http://trials3.adobe.com/AdobeProducts/APRO/Acrobat_HelpX/win32/Acrobat_DC_Web_WWMUI.exe which is different again to where you directed me to - so which one is it??

**So convoluted that you cant even have a side by side comparison of Acrobat Pro and Standard.

Plans and pricing: Compare versions | Adobe Acrobat DC

Buts thanks again for dodging the actual issue...

Scenario

A user wants to check out some software, it must be offline deployable and administered centrally.

There's 2 elements here; is it a fit for the Users purpose, is it a fit for Organisations purpose.

IT then (try to) grab a trial copy from the vendors to test with in a test environment... it doesn't get installed on users PCs.

IT then disappears into the mess of just getting the software from one vendor - something 3 other vendors could do without resorting to helpdesk and chat sessions and requiring credit card numbers and personal information - none of which is required for me to just test the software.

We are not enterprise sized, we don't have departments that can burn hours getting this information.

I've downloaded and installed 3 other vendors products in less time than its taken me to just get a trial download out of Adobe.

If you think that this is just a rant from one guy... do some searches of the Adobe forums or further afield - I'm not the only who cant get the information.