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ja5F9F
Participant
November 4, 2021
Question

Why do all creative cloud exe's require internet explorer to install? (Windows 10)

  • November 4, 2021
  • 3 replies
  • 5240 views
Running Creative_Cloud_Set-Up.exe or an exe for a specific product gives:

 

 

 

The installer you downloaded won't work on your computer. Error Code: 717​

 

 

 

For Windows 10 19043.1288 x64
 
Took me agessssssssssss to debug. Whole time thinking it'd be ludicrious that IE of all things was causing our build to be incompatible with CC installs. But sure enough, when I lost my sanity after the 30th image build and just isolated IE and put it back on the image, the installer worked.
 
The installer you downloaded won't work on your computer. Error Code: 717
What part of IE do the exe's rely on? Can it be stubbed out?
Would really rather not have to keep IE active nor re-install all computers.
The installer you downloaded won't work on your computer. Error Code: 717
 
[CODE]The installer you downloaded won't work on your computer. Error Code: 717[/CODE]
 
[CODE]The installer you downloaded won't work on your computer. Error Code: 717[/CODE]
    This topic has been closed for replies.

    3 replies

    F
    Fionn153
    Participant
    November 29, 2022

    Over 1 Year later and this is still very much an issue, and time is ticking... 

    Microsoft will push an update to remove the last traces of internet explorer 11 from computers in February 2023. 
    Will no one be able to install Adobe products after that date? 

    WTF is Adobe doing?!?! Can anyone respond?

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      November 30, 2022

      You do not need Internet Explorer to install Adobe products. Indeed, Internet Explorer shouldn't be used anymore, except for in a few corporate installations that did not yet, after many years of preparation, migrate their web applications to a standard browser. Adobe has no product depending on Internet Explorer.

       

      When you install Adobe products, however, you should run that on a supported platform to avoid any configuration related problems with the software.

      ABAMBO | Hard- and Software Engineer | Photographer
      Y
      Yead Mosharof25101206b3ew
      Participant
      September 13, 2022

      Is there any solve for this, I am facing same issue,.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      September 13, 2022

      IE can't be an issue because it's no more supported on Windows.

      ABAMBO | Hard- and Software Engineer | Photographer
      Y
      Yead Mosharof25101206b3ew
      Participant
      September 14, 2022

      I am using Windows 10 Enterprise LTSC  version: 21H2, Build: 19044.1586 

      I am getting error code: 717 The installer you downloaded won't work on your computer. I have almost installed every possible Creative Cloud Installer file and stucked on same, all the apps are running without issue except adobe CC apps. Can you please help me with this issue? I am using tiny10

      Windows update is blocked and some apps are removed to trim the size of the windows. 

      J
      ja5F9FAuthor
      Participant
      November 4, 2021

      also, what is that formatting.

      do you guys not test against firefox when building these UI's?

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