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Your Adobe Acrobat license expires on 1/12/2020, but it's not expired

New Here ,
Oct 12, 2020 Oct 12, 2020

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Has anyone experienced the below popup notice within Adobe Acrobat 2017?  This just recently started appearing and it seems to no longer return after clicking away.  This notice is showing up for much of our users and I'm wondering if there's a script I can broadly deploy to supress this.

 

Adobe products are current, along with our enterprise licensing.

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correct answers 1 Correct answer

Adobe Employee , Oct 28, 2020 Oct 28, 2020

If these products are deployed using volume serial numbers, then these prompts indicate that the serial number is about to expire soon. The date is most likely 1 Dec, 2020.

If you have another serial number, you may need to unserialize the current deployment and apply another/newer serial number. See https://helpx.adobe.com/enterprise/kb/volume-license-expiration-check.html for more details.

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New Here ,
Oct 27, 2020 Oct 27, 2020

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I'm seeing the same issue in my organization, however when I run the AdobeExpiryChecker.exe, it's reporting the expiration date is actually 12/1/2020, as if it's more of a notification. I will be contacting my Adobe Rep for more info on how to proceed.

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New Here ,
Oct 29, 2020 Oct 29, 2020

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Thanks for pointing me to the AdobeExpiryChecker.exe tool.  Yes, this confirms that our product is expiring on December 1, 2020.  Why doesn't the notice just say "December 1, 2020" instead of "1/12/2020".  We read this as January 12th.  Which really was confusing.

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Adobe Employee ,
Oct 28, 2020 Oct 28, 2020

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If these products are deployed using volume serial numbers, then these prompts indicate that the serial number is about to expire soon. The date is most likely 1 Dec, 2020.

If you have another serial number, you may need to unserialize the current deployment and apply another/newer serial number. See https://helpx.adobe.com/enterprise/kb/volume-license-expiration-check.html for more details.

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New Here ,
Oct 29, 2020 Oct 29, 2020

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I am working to acquire our replacement serial number to deploy, if needed.  Thanks for confirming the date and providing the link.  Now we know what direction to take.

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