Adobe Update Server doesn't work for Adobe CC products

Forum|Forum|8 years ago
July 6, 2017
2 replies
5390 views

I followed all instructions to create Adobe Update Server in my comapny to manage around 100 computers with Adobe CC and 20 computers with Adobe CS6.

I created completely new build with Cloud Packager with implemented override file generated in AUSST and only Abobe CS6 can get updates from my server.

What am I doing wrong ? I'm rechecking everything and can't find anything what can cause this issue and I didn't find anything similar in the forums.

I'm getting frustrated with this piece of software. In year 2017 I still need to set up extra Apache server to provide files I cannot manage and override file is generated via command line. Why no GUI for Adobe CC Update Server ? Why I need to manually download new updates into server ?

It's in Czech localization, on the left you can see CC cannot contact server and on the right you can see that Application manager for Adobe CS6 is connected to server and didn't find wny new updates (which is probably correct).

This topic has been closed for replies.

Correct answer rpandita

Please download the attached file to view this post

rpandita

Community Manager

Hi david.barta ,

Can you please share your override file with us.

And also please make sure you have followed the instructions correctly - Using the Adobe Update Server Setup Tool (AUSST)

Can you also please make sure that you have deployed the override file on the end user machines.

~Rohit

david.bartaAuthor

Participant

Hello rpandita / Rohit,

I rechecked Packaging User Guide and I think I did everything exactly as the guide say.

I also checked the client on Windows and override files are correctly in

\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides

\Program Files (x86)\Common Files\Adobe\UpdaterResources

I made a fresh new deployment build using Cloud Packager with inserted override file generated in AUSST.

<?xml version="1.0" encoding="UTF-8"?>
<Overrides>
    <Application appID="webfeed">
        <Domain>http://192.168.1.12</Domain>
        <URL>/adobe/webfeed/oobe/aam10/win/</URL>
        <Port>80</Port>
    </Application>
    <Application appID="updates">
        <Domain>http://192.168.1.12</Domain>
        <URL>/adobe/updates/oobe/aam10/win/</URL>
        <Port>80</Port>
    </Application>
    <Application appID="webfeed20">
        <Domain>http://192.168.1.12</Domain>
        <URL>/adobe/webfeed/oobe/aam20/win/</URL>
        <Port>80</Port>
    </Application>
    <Application appID="updates20">
        <Domain>http://192.168.1.12</Domain>
        <URL>/adobe/updates/oobe/aam20/win/</URL>
        <Port>80</Port>
    </Application>
    <Application appID="FFCProducts">
        <Domain>http://192.168.1.12</Domain>
        <URL>/adobe/ACC/services/ffc/products/ffc.xml</URL>
        <Port>80</Port>
    </Application>
    <Application appID="FFCIcons">
        <Domain>http://192.168.1.12</Domain>
        <URL>/adobe/ACC/services/ffc/icons/productIcon</URL>
        <Port>80</Port>
    </Application>
    <Application appID="FFCValidation">
        <Domain>http://192.168.1.12</Domain>
        <URL>/adobe/ACC/services/ffc/validation/</URL>
        <Port>80</Port>
    </Application>
    <Application appID="FFCPackages">
        <Domain>http://192.168.1.12</Domain>
        <URL>/adobe/ACC/services/ffc/packages/</URL>
        <Port>80</Port>
    </Application>
    <Application appID="CDNProducts">
        <Domain>http://192.168.1.12</Domain>
        <URL>/adobe/ACC/products/</URL>
        <Port>80</Port>
    </Application>
    <Application appID="AcroFamily"><Product MacAppId="com.adobe.ARMDCHelper"><manifest>http://192.168.1.12:80/adobe/Acrobat/arm-manifests/mac</manifest>
            <updates>http://192.168.1.12:80/adobe/Acrobat</updates>
        </Product>
        <Product WinAppId="WinARM"><manifest>http://192.168.1.12:80/adobe/Acrobat</manifest>
            <updates>http://192.168.1.12:80/adobe/Acrobat</updates>
        </Product>
        <Product MacAppId="ARM"><manifest>http://192.168.1.12:80/adobe/Acrobat/arm-manifests/mac</manifest>
        </Product>
        <Product MacAppId="com.adobe.acrobat.dc" WinAppId="AcrobatDC"><manifest>http://192.168.1.12:80/adobe/Acrobat</manifest>
            <updates>http://192.168.1.12:80/adobe/Acrobat</updates>
        </Product>
        <Product MacAppId="com.adobe.acrobat.2015" WinAppId="Acrobat2015"><manifest>http://192.168.1.12:80/adobe/Acrobat</manifest>
            <updates>http://192.168.1.12:80/adobe/Acrobat</updates>
        </Product>
        <Product MacAppId="com.adobe.acrobat.servicesupdater.dc" WinAppId="ServicesUpdater/DC/AcroManifest.msi"><manifest>http://192.168.1.12:80/adobe/Acrobat</manifest>
            <updates>http://192.168.1.12:80/adobe/Acrobat</updates>
        </Product>
        <Product MacAppId="com.adobe.acrobat.servicesupdater.2015" WinAppId="ServicesUpdater/2015/AcroManifest.msi"><manifest>http://192.168.1.12:80/adobe/Acrobat</manifest>
            <updates>http://192.168.1.12:80/adobe/Acrobat</updates>
        </Product>
    </Application>
</Overrides>

This is my Windows override file.

Thank you for trying to help me

rpandita

Community Manager

Hi david.barta ,

There are two things i need from you.

1. Make sure the override file is deployed and present in the correct location

ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides
Program Files (x86)\Common Files\Adobe\UpdaterResources

2. Can you please post the logs as well.

The following log files are located in the %temp% folder in Windows and in the ~/Library/Logs in Mac OS:

AdobeUpdateServerSetupTool.log
AdobeAcrobatUpdateServerSetupTool.log

DLM.log is located in the following locations:

Windows:
- %Temp%\CreativeCloud\ACC\AdobeDownload
- %Temp%\AdobeDownload\
Mac:
- ~/Library/Logs/CreativeCloud/ACC/AdobeDownload
- ~/Library/Logs/AdobeDownload/

~Rohit