Updating/Removing Reader DC

[richardw35002135]

Hi all!

We've recently started using Manage Engine as a replacement to WSUS for Windows and 3rd party patches.

One particular patch that we can't install is a critical one for Adobe Reader DC.

We get something along the lines of "Error 1328. Error apply patch to file ****. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your software vendor."

Ok - so it needs to be installed and updated via the same method - Manage Engine.

So, rather than manually uninstall on 700+ PCs, I attempted to utilize Manage Engine to uninstall from just my PC as a test and got:

"The file system does not support atomic changes to the lock type"

Anyone have any ideas?

Thanks!

[kglad]

[moved from Downloading, Installing, Setting Up to Enterprise Deployment (Acrobat and Reader)]

[Steve Cordero · Accepted solution]

Manage Engine?   Can this Manage Engine software run a script (DOS, VBScript, PowerShell)?  If yes, then just use the MSI commands within your script to remove Reader.

Windows cmd line and msiexec — Enterprise Administration Guide 

Silent uninstalls

A silent removal runs without any dialog boxes to show the user that the removal is running. All products use the same command line and the same installer file for silent updates:

msiexec /x {[Package Name | Product Code]} /qn 

Note

You must include the braces in the command line. An MSI package name (e.g. AcroRead.msi) can be substituted for the Product Code. For Acrobat products, the Product Code is the GUID.