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Dennis Vied
Inspiring
February 18, 2019
Answered

Unable to save as PDF in FrameMaker 2017

  • February 18, 2019
  • 14 replies
  • 12159 views

I have been able to use this feature as recently as 02/11.  We did three Windows 10 updates last week.

KB4487038 02/13

KB4487017 02/13

KB4023057 02/15

I wonder if that had anything to do with it.  Anyone else having this problem?

Thanks.

This topic has been closed for replies.
Correct answer Jeff_Coatsworth

I am having the same problem with not being able to print to PDF. What is the patch that fixes this issue?

Thanks,

Jenny


Shoot a PM over to @meenakshin83966505 for the

fix

14 replies

Show previous replies
N
NZReb
Known Participant
February 26, 2019

Just a quick update. In the last week, my team's tried to PDF 7 different documents. 6 of them failed.

Changing to CMYK fixed 2.

Replacing a diagram fixed 2 (they were different diagrams and had successfully distilled in the recent past).

We're still working on the other 2. Change to CMYK didn't fix them but we haven't yet checked all their diagrams to see if that does.

An Adobe engineer has been in touch (thanks!) and worked through a bunch of troubleshooting with us yesterday, which didn't turn up anything else that helped. We sent him one of the failing files overnight and he's reproduced the issue. Hopefully he'll manage to figure out the cause soon.

    N
    NZReb
    Known Participant
    February 22, 2019

    We're seeing the same problem this week, with 4 different people, and 3 different documents so far. We're all on FM17, version 14.0.4.511. Acrobat versions are either 17.011.30120 or 17.011.30127. One person is on Windows 7, the other 3 on Windows 10.

    Symptoms are that Save As PDF results in a message that "Acrobat Distiller has stopped working", repeated 3 times, and a TPS file being created. That TPS file doesn't distill. The Windows exception code is the really helpful (not) 0xc0000005.

    And Print > Adobe PDF results in a PS file that can't be distilled.

    One of the failing documents had an .fm file inside a book, and the .fm file distilled by itself but the book didn't. I found a diagram in that file that consisted of an anchored frame with multiple figures embedded in it. Deleting a particular one of those embedded figures fixed it. Changing from RGB to CMYK didn't fix this one.

    For one of the other documents, changing from RGB to CMYK worked.

    For the third document, we haven't found a solution yet.

    Our Publish settings don't have PDF as an option, so I can't try that.

    miguels82713336
    miguels82713336
    Known Participant
    February 22, 2019

    I am seeing the same behavior though I am using FM 2015 (and Windows 10).

    At first I thought it may be caused by global changes I made to files in a book but FM is also having the same problem with files in books that have not been modified.

    In my case, changing from RGB to CMYK has not helped and, though the distiller quits on pages with figures/diagrams, there is no clear correlation to a specific type of imported or referenced file causing the problem (e.g., svg. pdf, jpg).

    W
    Winfried Reng
    Community Expert
    February 22, 2019

    FM 2019.0.2.517

    In my case I can  delete everything besides three EPS graphics. When any of these is alone  in the file, FrameMaker can generate the PDF via Distiller. If there  are any two, then the generation fails. Therefore I cannot say that  graphics 1, 2 or 3 causes this issue.

    This started on Friday (one week ago). Until then I could Save As PDF this exact same file and these graphics.

    Therefore I'd say that the files are OK.

    Last week I did not get any Windows updates, only an Acrobat update.

    When I print to a PostScript file and try to distill this file, I get these messages:

    ...

    %%[Error: typecheck; OffendingCommand: show ]%%

    Stack:

    (69)

    [1.02561e-07-0.029106-0.0029106-1.02681e-07-471.05 1693.18]

    %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

    Then Distiller closes.

    No page reference in the Distiller window.

    Luckily FrameMaker 2019 can also generate PDFs without Distiller ...

    Best regards

    Winfried

    doug1120
    doug1120
    Known Participant
    February 19, 2019

    Try changing your RGB/CMYK selection on the PDF Setup dialog.  If RGB doesn't work, try CMYK, or vice versa.  There was an issue with this over the summer, but Adobe fixed it with an update in August.

    W
    Winfried Reng
    Community Expert
    February 19, 2019

    Hi Dennis,

    How do you create your PDFs?

    With/without Distiller?

    What's your Windows version?

    When you search the forum for 1803 you will find posts about similar problems.

    Since Friday I also have a PDF problem. When there are a few graphics in my files, I cannot create PDFs with Distiller. (I have Acrobat Pro DC.)

    In my Publish/PDF settings Use Acrobat Distiller had been activated.

    When I deactivate this option and use the FrameMaker PDF generation route, the PDF is created correctly.

    With other applications everything is fine.

    In my update list there aren't any recent Windows updates.

    Only an Acrobat update. My version is now 19.010.20091.

    My Windows version is 10.1803.17134.523.

    Is this the version which caused the PDF issues last year?

    The versions in the problem descriptions were lower than my 523.

    Best regards

    Winfried

    D
    dennisvied
    Participating Frequently
    February 19, 2019

    I have been using Save to PDF, with Distiller, Windows 10.  I have seen all the 1803 issues, and they are not the issue, as far as I know.  I was able to produce PDFs as recently as 2/11, so those issues were long ago resolved on my system.

    I can't find the Publish/PDF entry you mentioned where Distiller is selected.

    The present behavior looks normal up to when the PDF file is produced, but it only shows 1KB size, and when I open it, it says it's an "Empty Job."  At least that's an improvement.  Previously, it bombed out leaving a very large tps file.  At least it brings up Distiller now.

    W
    Winfried Reng
    Community Expert
    February 20, 2019

    I also get a large tps file (i.e. a PostScript file) left. When I change tps to ps, I still cannot process it with Distiller. It also shows an error message.

    I guess that at least my Windows version has already fixed this 1803 bug.

    Adobe said that Microsoft fixed this with 17134.191.

    My version is 17134.523.

    You find the Publish/PDF settings here (FM 2019):

    In the File menu click Publish.

    In the Publish pod select PDF and click on the icon to the right of Settings.sts. Click Edit.

    The option to create the PDF with/without Distiller is at the lower left of the dialog.

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