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Ultimatebeetle
Ultimatebeetle
Inspiring
June 23, 2023
Answered

Adobe fresco infinite loading documents

  • June 23, 2023
  • 1 reply
  • 1526 views

I tried log out the creative clouds account and log-in and reinstalled fresco but still fresco stuck in loading documents.

This topic has been closed for replies.
Correct answer Ultimatebeetle

Hello @Ultimatebeetle,

 

We are sorry to hear about this experience. Would you mind sharing the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav


Hello! I updated fresc to 4.7.1 and problem is solved. I think it was temporary error. thanks for help me!

1 reply

A
Community Manager
Anubhav MCommunity Manager
Community Manager
June 23, 2023

Hello @Ultimatebeetle,

 

We understand how frustrating it can be to experience problems when using Fresco, especially when you have tried troubleshooting it. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

 

If the issue persists, kindly share more details, like the exact version of the OS/Fresco, system config/model (CPU/GPU/Memory), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can investigate this further?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Ultimatebeetle
UltimatebeetleAuthor
Inspiring
June 24, 2023

My everything is here...

Fresco Version 4.7

Microsoft Windows 11 Pro
Version 10.0.22621 build 22621
OS Microsoft Corporation
CPU AMD Ryzen 5 5600G with Radeon Graphics, 3901Mhz

GPU RTX 3060TI
Motherboard B550M PRO-VDH WIFI (MS-7C95)
RAM 112GB DDR4
Just enter the fresco, "Loading documents" box appear and stucked. 🥲

 

A
Community Manager
Anubhav MCommunity Manager
Community Manager
June 28, 2023

Hello @Ultimatebeetle,

 

We are sorry to hear about this experience. Would you mind sharing the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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