I painted a blob in fresco, then decided to trace white lines on top of it on another layer. The app says it saves to the cloud automatically, so when I hit the Fresco Home Button, it SAYS it is saving, then it takes me back to the Fresco Home screen, showing all my paintings/history.
HOWEVER, when I click back on that same painting to continue editing it, the previous changes I made are gone! What is the point of saying that you are "Saving Changes" if you really aren't?! Please fix this!
I'm really sorry your work isn't being saved. A couple of quick questions:
What device are you on? If you're on an iPad please message me through the app (tap the gear icon in the upper nav of the Home screen the from the Settings menu About > Report a bug); your device/app information will automatically populate the email.
What version of the app are you using?
Is this happening repeatedly? Or has it happened before? Or is this the first and only time (I know even once is awful)?
Had this drawing synced/saved previously?
Anything additional you can tell me will be helpful.
Will you try creating a new document and see if you can repeat the behavior in a new drawing?
Would you be willing to share that drawing with me so we can see if we can repeat this data loss using it? I can send you instructions to do that. (Data loss can occur when drawings aren't "closed/saved" prior to closing the app, but it sounds like you did that.)
I'm hoping that it was some sort of a bug in that document but please keep me posted if it continues to happen with new/different drawings.
If it does, I'll want you to share one of them with me.
Absolutely this should not be happening. And based on what you've told me, I'm unable to reproduce it. But I'm going to keep trying.
A coupe of questions so I can try to do exactly what you're doing:
* When you draw with the vector brush. Then close the document. And allow it to sync. Is the deletion of that edited content immediate? Or does it disappear when you leave an return to the app?
* How many layers? Just the two (one Live Brushes and one Vector)?
* What is your canvas size (there are some limitations with Live Brushes on the first-gen iPad Pro)?
* Which watercolor brush are you using?
Any other details you can give me about your drawing will be helpful with regard to me duplicating the problem.
I am having the same issue. I lost hours of work today using fresco bc it will not save my progress.
I can't find any info on how to fix, please let me know
I am having the same issue on a Surface Pro 5.
Working entirely in vector. Randomly, work I have done will be gone when I reopen the app after syncing. Additionally, any vector layer that I make earising edits to will not save the edits upon reopening the app.
So sad that this stills happening.
I'm using an Ipad 14.5.1 (6th gen).
I recently open an old drawing that I saved on May 2021 and now 6 pixel layers are gone. The layers are there but there isn't any content or pixels, they are transparent! 😞