Constant Trouble Saving Error Code 2, Open message 'does not appear to be a valid psd file fresco'

[diana_12]

Hi,

I am constantly running into having trouble saving my document, constantly getting 'error code 2' and my work is not saved. I can't even work on the file for a few minutes and work is lost. Then when I try to open the file again (after work is lost) I receive an open message of 'does not appear to be a valid psd file fresco'. I duplicate the file and it opens, and then when I try to work on it again I can't save it, I receive an 'error code 2' again.

I've tried starting over on a blank file and saving constantly but nothing seems to work, I receive these messages over and over again. It's getting to a point where I don't know if I can work in this program because I can't save my work. I've checked for app updates but I don't have any, app seems up-to-date. I'm on an ipad. Help!

[Anubhav M]

Hello @diana_12,

Would you mind checking if this happens after using a particular tool/feature, like Masks? Also, try duplicating your file through the Cloud Documents portal (https://adobe.ly/4kC3N4e) and then opening it in Fresco to check if it helps.

Looking forward to hearing from you.

Anubhav

[diana_12]

Hi @Anubhav M ,

Thank you so much for your help. I'm not currently using any masks in my files. I did duplicate the file in cloud like you suggested. It worked and allowed me to work on and save one of the files I was having issues with. I tried it with a second file (saving through the cloud portal) and continue to have the 'save has failed' save failed (error code: 2). Restart Fresco in attempt to recovery of your data. I press retry but get the same message and my work isn't saved. Any other suggestions?

Thank you so much,

Diana

[Anshul_Saini]

Hi @diana_12,

I understand how frustrating it must be to lose work due to constant saving issues. I’d like to get a better idea of what’s happening so we can help resolve this.

Could you let us know:

• Does this happen only with existing files, or do you face the same issue when working on new files as well?

• Can you record a short video showing your workflow—create a new file and attempt to save it—so we can see exactly what’s happening? This is quite an unusual case, and I’d like to understand it better.

Additionally, please try:

• Syncing all your work and checking if your files appear correctly on the Cloud Documents website (https://adobe.ly/4kC3N4e).

• Uninstall and reinstall Fresco after ensuring your files are backed up on the Cloud Documents website.

• Sharing your device model, OS version, and Fresco version so we can investigate further.

Looking forward to your response—we’ll do our best to help.

Best,

Anshul Saini