• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Fesco crashed on my Surface Book 2 just after loading

Community Beginner ,
Apr 06, 2023 Apr 06, 2023

Copy link to clipboard

Copied

Hello,
On my Surface Book 2 Fresco crash just after the launch (please see on the screenshot herewith)
After looking at answers in the community database I don't find any working solution for me

I m not behing a firewall, I don't use the antivirus causing trouble. 
So please find below my log, the following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20230406_110630_778-win-GS.zxp


Best Regards
Denis Mercier

Config: Surface Book 2 15" / 16GB ram / WIN 11 Pro 22H2 / GTX 1060 GPU 6GB vram)

TOPICS
Activation installation and billing

Views

227

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Apr 06, 2023 Apr 06, 2023

If you are referring to an installation of V4.4 then you're not alone. Many can't get that version to load. Are you able to install V4.3 until Adobe puts out another update which will hopefully work for us all?

Votes

Translate

Translate
Community Expert ,
Apr 06, 2023 Apr 06, 2023

Copy link to clipboard

Copied

If you are referring to an installation of V4.4 then you're not alone. Many can't get that version to load. Are you able to install V4.3 until Adobe puts out another update which will hopefully work for us all?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 06, 2023 Apr 06, 2023

Copy link to clipboard

Copied

Thanks a lot Sjaani for the workaround. I will uninstall the V4.4 and try to get the V4.3 instead. 
Looking forwards for a new version working for all \o/
Have a Nice Day

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 08, 2023 Apr 08, 2023

Copy link to clipboard

Copied

The version V4.3 works like a charm on the Surface Book 2.
Thank you so much @Sjaani and have a nice week-end

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 13, 2023 Apr 13, 2023

Copy link to clipboard

Copied

LATEST

Same workaround works on Surface Pro 6. But it's soooo frustrating that Adobe not even addresses this problem to people. There could be a warning in the Cloud App. We have to come here and do research by ourselves. And then they are wondering why people switch to or stay with Procreate. 

 

But thank you very much Sjaani, you saved not only my day.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines