• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Fresco 4.4/4.3 - Crash on launch on Windows

New Here ,
Mar 19, 2023 Mar 19, 2023

Copy link to clipboard

Copied

Cuando abro la aplicacion y trato de elegir un tipo de documento para comenzar a dibujar la aplicacion se cierra.

 

[Renamed by Mod]

TOPICS
Performance

Views

682

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 19, 2023 Mar 19, 2023

Copy link to clipboard

Copied

Is this recent with new update? Were you able to use previous versions?

What device are you running?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 19, 2023 Mar 19, 2023

Copy link to clipboard

Copied

Probe con la nueva actualizacion y con la version anterior, con ninguna funciona.

 

Uso una Notebook Asus Ryzen 7 con Windows 10.

 

Vi sugerencias en el foro pero ninguna funciona.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 19, 2023 Mar 19, 2023

Copy link to clipboard

Copied

Check the System Requirements page. One key feature is that Direct X is version 12.1. Must have the .1.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 19, 2023 Mar 19, 2023

Copy link to clipboard

Copied

Si, tiene los requisitos y tiene esa version  de Direct X

Jesus28956484lt98_0-1679271674773.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 20, 2023 Mar 20, 2023

Copy link to clipboard

Copied

Hello @Jesus28956484lt98,

 

We understand how frustrating it can be to experience crashes. Would you mind running Fresco under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and checking if it helps?

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to your response.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 20, 2023 Mar 20, 2023

Copy link to clipboard

Copied

Creando un usuario alternativo en mi notebook con permisos de administrador, si me deja usar Adobe Fresco.

 

En este caso que podria hacer para poder usarlo en mi cuenta principal .?

 

Gracias!!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 21, 2023 Mar 21, 2023

Copy link to clipboard

Copied

Hola. Sabes cómo puedo solucionar el problema.? Estoy necesitando resolver por favor

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 21, 2023 Mar 21, 2023

Copy link to clipboard

Copied

Hello @Jesus28956484lt98,

 

Would you mind trying to run Fresco as an administrator under your primary account and checking if it helps?

AnubhavMajumder_0-1679407003256.png

 

Also, kindly share the DxDiag (https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228d...) and System Information Report (https://nvidia.custhelp.com/app/answers/detail/a_id/2507/~/how-to-generate-a-microsoft-system-inform...), so that we can investigate this further.

 

Looking forward to your response.

Regards

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 21, 2023 Mar 21, 2023

Copy link to clipboard

Copied

Hola,

 

Tampoco funciona ejecutando como administrador.

 

Te adjunto uno de los informes, el informe .nfo no me deja adjuntarlo. Como puedo compartirlo?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 23, 2023 Mar 23, 2023

Copy link to clipboard

Copied

Hola. Tendrás alguna otra sugerencia para seguir por favor .?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 23, 2023 Mar 23, 2023

Copy link to clipboard

Copied

Recibi este nuevo mensaje de error error.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 24, 2023 Mar 24, 2023

Copy link to clipboard

Copied

Hello @Jesus28956484lt98,

 

Sorry for the delayed response. Would you mind confirming if Fresco worked under the other account? Also, kindly collect and share the log file (ZXP) here (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), so we can check it on our end.

 

Looking forward to your response.

Regards

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 24, 2023 Mar 24, 2023

Copy link to clipboard

Copied

Hola,

 

Si, en la otra cuenta funciona perfectamente.

 

Te dejo el enlace con el archivo que me solicitaste:

https://shared-assets.adobe.com/link/961fbd87-3e2a-415c-542f-4fd6964b7d50

 

Tambien te dejo la informacion con el correo que me llego:

El siguiente archivo se cargó en Adobe LogCollector Portal:

Archivo: AdobeLogs_20230324_092311_081 -win-GS.zxp

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 21, 2023 Apr 21, 2023

Copy link to clipboard

Copied

Buenas, ¿apareció solución? llevo dos semanas instalando y desinstalando, pero siempre me sale ese ( error catastrófico ) y lo tengo todo en orden DirectX 12 y demas.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 21, 2023 Apr 21, 2023

Copy link to clipboard

Copied

Hola Victor. No, nunca tuve solución, me contactó una persona de soporte, probamos varias cosas ingresando remotamente a mi notebook pero nada funcionó. La única forma que tengo de usarlo es entrando a otro usuario que cree en la misma notebook. No tiene mucho sentido para mí. Saludos

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

Copy link to clipboard

Copied

Hello @victor28278628f523,

 

Sorry for the delayed response. It seems there are permission issues in the other user account, and we will need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/contact.html?rghtup=autoOpen) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 21, 2023 Apr 21, 2023

Copy link to clipboard

Copied

Hola,

 

Ya se encontró solución al problema .? .. A mi me contactaron por chat, más o menos hace un mes y no me pudieron solucionar el problema.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 21, 2023 Apr 21, 2023

Copy link to clipboard

Copied

LATEST

No me he metido en el enlace voy a probar luego si me da tiempo y aviso si se resuelve, si no probaré le de iniciarlo con otro usuario.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines