Fresco crashes after second launch

Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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I've downloaded Fresco on my iPad, once I sign in it works normally, but if I ever close the app by swiping up and try to open it again it crashes. Has anyone else experienced this issue?

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Adobe Employee , Jul 10, 2020 Jul 10, 2020

Hi Everyone, 

 

Can you try and see if the issue still persists? 

 

Thanks,
Rohit

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Adobe Employee ,
May 06, 2020 May 06, 2020

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Hi All.

 

We've just been made aware of multiple reports of Fresco crashing; we're working on it and hope to have it resolved shortly.

 

Our apologies for the inconvenience.

 

Sue.

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New Here ,
May 06, 2020 May 06, 2020

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Having the same issue on my ipad pro! 

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New Here ,
May 06, 2020 May 06, 2020

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Same issue for me. Brand new iPad Pro 11", and within my first hour of use the app crashed and cannot reopen. I've tried re-installing Fresco, and I've tried restarting the iPad. This occurred approximately 25 minutes ago, which seems to line up with some of the other recent comments on this thread (all within the last hour).

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Adobe Employee ,
May 06, 2020 May 06, 2020

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Hi Everyone. 

 

My understanding is that this has been resolved and people are now able to launch Fresco again. If you haven't already tried it please try opening it again.

 

Sorry  for the inconvenience. And thanks for your patience.

 

Sue.

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Hello

I have the same issue, the app crash, I can't open it anymore. Is there a way to fix it ? Thanks

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New Here ,
Jul 10, 2020 Jul 10, 2020

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I'm having the same issue, initially Fresco, Photoshop and Sketch worked for me but now they all crash a second after I launch any of them, I've checked storage and should have more than enough (new IPad Pro and plenty of iCloud). I would appreciate a fast resolution as I frequently use Adobe products professionally (and have done for years) and rely on them for my business and study.

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New Here ,
Jul 10, 2020 Jul 10, 2020

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I have having the same issue on my ipad pro 2018 too. Lots of storage available. 

Just started today. Have reinstalled etc. 

Photoshop doing the same. 

Thanks 

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Looks like everyone is having the same problem at the same time?

It was working fine yesterday, but today Fresco suddenly stopped working. I tried updating the app, but still not working.

Hopefully it can be fixed soon? 

Thanks

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New Here ,
Jul 10, 2020 Jul 10, 2020

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I'm having the same issue, I've tried restarting to no avail. Has anyone else been having the same trouble?

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Same problem here!

It was working fine yesterday, but it's not working anymore. 

Looks like everyone is having the same problem at the same time?

Hopefully it can be fixed soon

 

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Same here! I have been happily using Fresco for months and this morning still it worked normally. I returned to my illustration after a short lunch break and cannot launch software anymore - the black screen with logo shows up and then crashes. I have a deadline later today and I cannot really call a client and tell him the dog eat my homework. 

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New Here ,
Jul 10, 2020 Jul 10, 2020

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And, I have just realized that other Adobe apps (Draw and Sketch) behave in exactly the same manner. Which is kind of calming me down as I am thinking the error is outside my iPad and on the Adobe side. 

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Yes, me. 

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Same here!

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Hello,

 

Installed Fresco on my ipad today & started using it. The second time I tried to open it I couldn't use it, it wouldn't open anymore. Any updates on the bug? Thank you!

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Same problem - and that also goes for Draw and Sketch.... they have all worked wonderful and nice until to day... 

Softwareversion 13.5.1, Ipad Pro (12,9) 3. generation - and internet connection is good. 199 GB free data

It seems to work on my old ipad pro, softwareversion 13.3.1....

Love my draw on my Ipad 🙂 Can I please have it back? 🙂

Kind regards Jesper, Denmark

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New Here ,
Jul 10, 2020 Jul 10, 2020

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all Apps crashing on my new iPad pro 2020. Alle Adobe Apps keep crashing!! HELP
Everything works fine and now any App won't start up. Is see one second flashing the app and it's gone. I have reinstall the apps, i have don a soft reset, if have disable cloud, i have more than enough memory....I don't know what to do.

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Same problem. It happens with Adobe Draw and Adobe Sketch too. All apps close after you see the launching screen.

 

iPad Pro, 2nd gen

Software version: 13.5.1

40 GB free space

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Me too, it's all my adobe apps. 

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Adobe Employee ,
Jul 10, 2020 Jul 10, 2020

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Hi Everyone, 

 

Can you try and see if the issue still persists? 

 

Thanks,
Rohit

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Fresco is working again for me! 

Thank you!!

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New Here ,
Jul 10, 2020 Jul 10, 2020

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All Apps working again. THANKS

 

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New Here ,
Jul 10, 2020 Jul 10, 2020

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WORKING!!! Thank you guys so much!

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New Here ,
Jul 10, 2020 Jul 10, 2020

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It works again - Thank you very much 🙂

And nice to know that I was not the only one with a problem 🙂

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New Here ,
Jul 10, 2020 Jul 10, 2020

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All is working again, THANK YOU!!

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