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Fresco freezing when tool switching - iPad

Explorer ,
Mar 15, 2023 Mar 15, 2023

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I've encountered some serious issues with Fresco freezing. 

It normally happens when I am tool switching. Most of the time it's from a vector brush and trying to tap on Transform, Eraser, or the Type Tool. This error happens literally every time I want to tool switch. Fresco is basically unusable to me right now, which sucks as I'm a professional and this is my workflow. The only way around it is to swip up on my ipad, exit the program, and come back. Only then can I tool switch, and it's MOST of the time. Sometimes I have to close the program and reopen it in order to tool switch.  

 

Example. I'll be using a vector round brush to draw, then I'll want to transform something, so I'll try to tap on the transform tool and can't. Everything on the screen is frozen, except:

  • my ability to keep using that selected round brush tool
  • I can long press to eyedrop change color
  • I can move the cancvas

I can't tap on other tools, I can't select layers. I have to exit the program and then come back to reset it. I thought maybe it was a memory lag and tried waiting to see if Fresco could "catch up" and that didn't work either.

 

I can't figure out a cause. This happens on all pf my canvases/projects. It happens on a basic canvas with 1 layer and it happens on a canvas with many many layers and multiple types of brushes and elements. I have restarted my iPad. I have checked for Apple and Adobe updates. I have closed all programs except fresco. I have signed out and signed back in. There is plenty of memory and storage on the device available.

 

I have no fix for this, and I'm fed up. This is my livelihood and it's been happening for weeks. Anyone else have the same issue or a fix? 

TOPICS
Performance , Tools , Vector Brushes

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correct answers 1 Pinned Reply

Adobe Employee , Dec 05, 2023 Dec 05, 2023

Fresco v5.2 is now available in the App Store and should have the fix for this issue.

Thank you for your patience, and apologies again to those affected by this bug.

 

Frank Stokes-Guinan

Adobe Fresco Engineering

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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It works now, thank you!!

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New Here ,
Jan 21, 2024 Jan 21, 2024

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Hello, i am using an iPad Pro and i have started experiencing the issue with the new Update V5.2.0
Maybe the Fix has now created a problem for iPad users? I had Fresco freeze several times since the update, today like 20 times - also after changing tools/color/transparency.

no crash, just freeze. I have to close the program to restart from last save. Working on a promotrailer, so its a bit annoying tbh.

 

kind regards 

martin 

 

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Adobe Employee ,
Jan 21, 2024 Jan 21, 2024

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Hello @Martin34932360jhtx,

Sorry to hear about your experience. Would you mind updating the OS and the Fresco app to the latest version and checking if it helps?

(https://adobe.ly/48SS22C), (https://adobe.ly/3UafrZk)

 

Also, kindly check if all of your work is synced online (https://adobe.ly/48SS2Qa). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

 

If the issue persists, kindly share more details about your workflow and a screen recording when you encounter this problem so we can investigate this further.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Feb 18, 2024 Feb 18, 2024

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If Fresco is still not working - I've had the same issue with no way to fix it. 
Try Amadine or Affinity Designer. Both have ipad versions and have vector brushes 

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New Here ,
Mar 25, 2024 Mar 25, 2024

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This is reccurant issue I am also facing when using the vector brush, its jarring and really disrupts creative flow!

 

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Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

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Hello @Jo5CD7,

We understand that encountering technical issues can be frustrating. I hope the suggestions shared above helped resolve the problem. If not, we may need to troubleshoot this in a live session. Please head here (https://adobe.ly/3IUwaJc) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

 

Thanks,

Anubhav

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New Here ,
Apr 17, 2024 Apr 17, 2024

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Do we think their will ever be a fix for this. I have been living with this headache for months, at least probably since last summer. A litte less than a year maybe, constant freezing, always have to restart my iPad to get the program to work again. It's beyond frustrating & counterproductive. I will not switch to Procreate because of its raster limitations. we do all vector stuff so I have to live with this all the time. Come on Adobe let's get it together. It has been a few weeks this is months. People rely on these programs to make a living. Thank you!

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Explorer ,
Apr 17, 2024 Apr 17, 2024

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It was fixed in an update, maybe 1-2 months ago? I haven't had an issue since, thankfully. It was driving me crazy since I do all vector as well. Make sure you're updated! 

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New Here ,
Apr 17, 2024 Apr 17, 2024

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Oh jeez. Well I'm glad to hear its working fine for you. Thank you for bringing it to their attention in the first place.. However it has been non stop for me. I have the most updated version. Maybe I will have to try to uninstall & reinstall the app again. 

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New Here ,
May 13, 2024 May 13, 2024

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me too, reinstalling but Adobe's increasingly complex and feature-ladden apps seem to often create weird bugs in the UX

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New Here ,
May 13, 2024 May 13, 2024

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and having to troubleshoot these kind of pro tools when your network connection is not the best just makes some users like myself have to reconsider relying on these appa

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Community Beginner ,
May 22, 2024 May 22, 2024

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this is been happening for a long time now,  the update kinda fixed it, but the next upgrade it's making it worst, in fact, it now "CRASHES" i've never had a crach problem with fresco, and im a long time user, you nned to fix this ASAP, it feels like a buggy app , and not a pro tool at all , i understand that maybe the model of mi IPAD pro its not the newest one is from 2021, with those M chips, but keep in mind your customers, we are illustrators and graphic designers, that rely on these apps to earn the day to day, consider at least making some tipe of version for those not so new devices too, i mean, it should be working as it was working the first time a purchased the plan.... and now you're not delivering at all.... not the first time i complain about this, im seriously thinking leave you guys  , and not because i want to, but because you're forcing me to it , great app, but this bug or whatever needs to be fix guys,  thank you 

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Explorer ,
May 23, 2024 May 23, 2024

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Sorry you've been having issues! It is very frustrating. When people say they have issues here in the forums, the best Adobe can do is say "send us a crash report" when there isn't crashing, or "we can't replicate this" even though multiple people provide video evidence. The response and lack of fixes are well below the bar for a professional tool on which people rely on for their income. (like me!) It's very frustrating to see Adobe keep "innovating" with new programs no one asked for, and investing in AI features when the basics aren't functional. I'm with you. I'd leave in a heartbeat, but they "have me by the balls" because I need their other tools like illustrator and photoshop for other professional work. I can't wait for Figma to eat Adobe's lunch since the sale fell through! 

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Adobe Employee ,
May 23, 2024 May 23, 2024

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LATEST

It's always hard hearing that our product is falling short of expectations. If you have consistent reproducible steps that trigger the issue (whether it is a freeze or a crash), listing them here will help us track it down. If the issue feels more random, we always recommend upgrading to the latest available versions of both the app and the OS if possible.

 

When diagnosing issues, we also find it helpful to know the app version you have installed, the OS version you are running, the model name of your iPad/iPhone, and a general sense of the features you're using most. (For example, do you usually work with pixel, live, or vector brushes; how many layers do you typically have; what size documents do you work with.)

 

The issue we addressed earlier was specific to vector brushes, so it helped us to know that people reporting the issue were working mostly in vectors. That fix shipped in Fresco v5.2. The latest version available in the App Store is v5.6.

 

Frank Stokes-Guinan
Adobe Fresco Engineering

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