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jeffh65869656
Participant
November 3, 2024
Answered

Fresco lags horribly with pen input but not finger, Photoshop works fine with pen

  • November 3, 2024
  • 3 replies
  • 2423 views

Hello,

 

I have horrible pen lag on Fresco 5.5.5 and 5.5.0 (I tried downgrading after reading other threads). The lag doesn't occur on Photoshop on the same computer. Also, if I use my finger, fresco doesn't lag. Microsoft Whiteboard also doesn't lag. This is a Fresco issue. I'm running Windows 11 with the latest updates on a 14 core flagship laptop. My input surface is the Huion Kamvas Pro 19. 

 

I have already tried the other troubleshooting steps I could find on other threads, including:

1. Updating graphics drivers (I use the Nvidia Studio driver, not the gaming version)

2. Updating pen tablet drivers

3. Setting smoothing to zero

4. Turning off the "Long press for eyedropper" option

5. Turning off the "Snap to shape" option

 

Additionally, I reduced as much load on the CPU and graphics card as I could by disconnecting other displays, closing all non-essential programs, removing all non-essential startup programs.

 

I've made videos of the behavior for Fresco 5.5.0, 5.5.5, and Photoshop:

https://youtu.be/K_4oPZKAUmM

https://youtu.be/x_U_s_LPCMg

https://youtu.be/K1MbZetazZ8

 

    3 replies

    S
    Stucarius
    Participant
    March 1, 2025

    I am having the exact same problem with the exact tablet and nearly identical hardware. The pen works perfectly for any software but the GT-191 V2.

    I can use my mouse without an issue then pick up the pen and it lags so badly its not usable.

    This is a real problem because Fresco is my go to software on iPad Pro 13" and desktop.

     

    Help Please

     

     

      M
      minoshek_9082Correct answer
      Participant
      March 18, 2025

      https://community.adobe.com/t5/fresco-discussions/pc-windows-ink-pen-issue/m-p/14622443#M12973

      here is the answer

       

        M
        Mitch22888917bwqi
        Participant
        January 20, 2025

        Did this ever go anywhere?

          B
          beauteous_sunshine8175
          Participant
          February 4, 2025

          Had the same issue. This fixed it.

            Anshul_Saini
            Community Manager
            Anshul_SainiCommunity Manager
            Community Manager
            November 4, 2024

            Hi @jeffh65869656,

             

            Thanks for sharing such detailed troubleshooting steps and recordings—it’s very helpful. To investigate this further, could you please provide the following additional details?

             

            •Your Windows build and version

            •System specifications (CPU, GPU, RAM)

            •Nvidia Studio Driver version

            •Tablet make and model, along with tablet driver version

            •Pen specifications (model, generation, anything else)

            •Does this happen while using any particular pixel or vector brush?

            •Also, does it happen while working on a specific file?

             

            We’ll pass along this information, along with your recordings, to our product team to help with the investigation. Thanks for your patience!

            Best,

            Anshul Saini

            J
            jeffh65869656Author
            Participant
            November 5, 2024

            Hello Anshul,

             

            I'm running Windows 11 Pro build 22631.4317

            CPU: 12th Gen Intel(R) Core(TM) i9-12900H 2.90 GHz

            GPU: NVIDIA GeForce RTX 3080 Ti Laptop

            RAM: 64GB

            GPU Driver: Studio Driver version 565.90

            Tablet: Huion Kamvas 19 Pro, firmware version M220_240115, driver version 15.7.6.1314

            Pens: 

            - Huion Standard Pen PW600

            - Huion Slim Pen PW600S

             

            It happens with every brush in Fresco regardless of type or settings. It doesn't happen in other software such as Photoshop or Microsoft Whiteboard. It also doesn't happen in the diagnostic software for the tablet driver. In all other cases, the pen registers as soon as it touches the screen.

             

            It happens in every Fresco file.

             

            Thanks!
            Jeff

            N
            newbie_poland
            Participant
            November 25, 2024

            Hello @newbie_poland,

            Sorry for the delayed response. Would you mind confirming if Fresco behaves this way with both old/new files and if behaves this way with all brushes? Also, kindly confirm the OS/Fresco version and share a screen recording of the problem, so I can check it with the team.

            Looking forward to hearing from you.

             

            Anubhav


            It behaves this way (input delay) on new and old files (empty and with drawing made on ipad).
            There is problem for all kind of brushes(pixel and Vector brush).

            OS version Windows 11 Pro 23H2 build 22631.4460

            Fresco version 5.5.5.1416

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