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Fresco stuck on “Loading Documents” since last night. Have re-installed, but goes back to the same?

New Here ,
Oct 12, 2019 Oct 12, 2019

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Hello there,

My son’s iPad Pro is brand new and we’re using the family sharing to install the creative cloud apps. Adobe Draw and Sketch work fine. But Adobe Fresco won’t get past the Loading Documents spinning wheel. Not sure if it’s because there’s so much incredible stuff that’s being uploaded....or if it’s glitched?

Has anyone else experienced this?

Have added a photo to show where we’re at.

Many thanks!

 

8F132DD8-1F83-442A-84A3-11C09EEEA0AB.png

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Adobe Employee , Oct 14, 2019 Oct 14, 2019
Hi Yviejojo. Are you still having trouble with this? If so, a couple of quick questions: Do you have a lot of Sketch and/or Draw work? Also, how's your wifi connection? Pretty strong/consistent? The reason I ask is because on first launch of Fresco, Sketch and Draw work will automatically import. If there is a lot of work, or the connection is poor then this could seem like a pretty endless sync.  Let me know.  Sue. 

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Participant ,
Oct 12, 2019 Oct 12, 2019

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Can you confirm if you've tried to exit and restart the Fresco app and/or restart the iPad?

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Adobe Employee ,
Oct 14, 2019 Oct 14, 2019

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Hi Yviejojo.

 

Are you still having trouble with this? If so, a couple of quick questions:

Do you have a lot of Sketch and/or Draw work?

Also, how's your wifi connection? Pretty strong/consistent?

 

The reason I ask is because on first launch of Fresco, Sketch and Draw work will automatically import. If there is a lot of work, or the connection is poor then this could seem like a pretty endless sync. 

 

Let me know. 

 

Sue. 

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New Here ,
Aug 20, 2020 Aug 20, 2020

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I have the same problem and the program is not working

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