Fresco v4.6 crashing on iPad & Windows

[Marie-Agnès27828685wt0u]

Hello,

I don't know if I'm the only one in this case, but since a few days my Fresco app keeps crashing on my ipad.

I saw there was an update, which I did, but same again. I turned my Ipad off completely, then back on, but same again.

I didn't try, yet, to uninstall and install back (beeing afraid of loosing things).

Is it only me or is there something about this last version/update ?

Thank you for your help.

Marie-Agnès

[Marie-Agnès27828685wt0u]

Just tested on a computer, same crash : 

[Anshul_Saini]

Hi @Marie-Agnès27828685wt0u,

Thanks for reaching out to us. I'm sorry to hear that you're having trouble with Fresco.

I've checked several posts on the community, and it looks like there have been a few reports of Fresco crashing on the iPad and Windows after the latest update. We're currently investigating the issue, and it would be really helpful if you could share the following details:

• Is the crash happening on launch or after loading documents pop up?
• share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html)
• A screen recording of the problem (Windows/ iPad) and a sample file you are having trouble with (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), so we can check it with the team.
• Send crash report (Check & fill in the highlighted areas in the screenshot). Also, ensure to use the same email account as your community account for quick tracking.
  

We appreciate your time and efforts in resolving this issue.

Best regards,

Anshul Saini

[Marie-Agnès27828685wt0u]

Hi @Anshul_Saini ,

Thank you for your answer.

It crashed at the very begining on launch, on both computer and ipad. I couldn't even send the report (I tried several times from the computer. I just had enough time to make a screenshot, nothing more).

I actually, deleted and installed back the app on my ipad, and it works correctly. I also found my work back (that I was worry of loosing with deleting the app).

I guess, I wouldn't be able to help very much.

Than you for your time,

Best regards,

Marie-Agnès