Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


More compatibility with other devices

New Here ,
Jan 24, 2020 Jan 24, 2020

Copy link to clipboard

Copied

I want to use the Adobe Fresco app on my Lenovo Yoga laptop - its converts into a tablet and I have a pen for it - however, Fresco is only compatible with iPads and Surfaces. It would be great if in the next update more devices could be compatible with this application.

TOPICS
Device

Views

1.7K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 27, 2020 Jan 27, 2020
Hi Laura, Thanks for reaching out. As of now, Adobe Fresco is only available on the devices listed here https://helpx.adobe.com/fresco/system-requirements.html?promoid=45P49TCS&mv=other.  I will pass on your feedback to the product team and you can do that too here https://adobefresco.uservoice.com/forums/919786-adobe-fresco This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases....

Likes

Translate

Translate
Adobe Employee ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

Hi Laura,

 

Thanks for reaching out. As of now, Adobe Fresco is only available on the devices listed here https://helpx.adobe.com/fresco/system-requirements.html?promoid=45P49TCS&mv=other

 

I will pass on your feedback to the product team and you can do that too here https://adobefresco.uservoice.com/forums/919786-adobe-fresco

 

This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases. 

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

Hi Rishabh,

 

Thank you! I will also pass on my feedback to the product team.

 

Warmly,

Laura

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 29, 2020 Mar 29, 2020

Copy link to clipboard

Copied

I have a brand new Lenovo IdeaPad Flex and it's March...still itsn't compatible.

 

Very frustrated...extremely frustrated. I've been waiting for this product and picked this over an apple product because you were launching it (I was considering Procreate). 

 

It is a disappointment. Brand new computer, paid subscription, and can't use it.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 29, 2020 Mar 29, 2020

Copy link to clipboard

Copied

It's unfortunate for you having bought the Lenovo and expecting you'd use Fresco on it. Adobe has been very clear which devices are supported, and have made no promises about support for other devices. I'm sorry for your frustration, but I fear it is built on a false expectation. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jul 24, 2020 Jul 24, 2020

Copy link to clipboard

Copied

I have been happily using Adobe Fresco from v1.5 (April 2020) to the currently latest v1.8 (July 2020) on a Lenovo ThinkPad Yoga X1 3rd gen (with Intel UHD Graphics 620) and I love it! All these versions worked great on my device, including the beautiful live brushes. And it does not make any sense for Adobe to prevent users like me from installing Fresco using the official installer.

 

The fact that Fresco works on my device is *not* surprising, given that it has exactly the same CPU/GPU as the Microsoft Surface Pro 5, which is officially supported. It also has the same GPU, but a much more powerful CPU as the Surface Go, which is also supported.

 

However, surprisingly, none of these four versions of Adobe Fresco officially supported my Lenovo device, and I could only install it from an unofficial installer, pointed out by others on this forum.

 

It looks as if the list of the supported device was not due to hardware limitations, but maybe is due to commercial agreements: perhaps Adobe is charging PC manufacturers a fee to be included in the list of supported devices?

 

If for all these months Adobe, with all its resources, has really been unable to test Fresco on more devices, why did they not involve users like me in beta testing? Adobe, I am happy to install a beta version of Fresco, and report on its performance/bugs, rather than install it from an unofficial installer. And I am sure many other users would be happy to do the same.

 

Can you please explain and clarify why you seem unwilling to expand the list of supported devices? And why are you preventing users like me, which have a device that can perfectly run Fresco, from installing it, even without official support?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 10, 2020 Oct 10, 2020

Copy link to clipboard

Copied

Hello! 

I wonder if you could point me to the unofficial installer you mention..

I just bought a Lenovo Thinkpad with AMD Ryzen and Radeon graphics, and have acquired an Adobe Creative Cloud subscription.

Project starts next week, and Fresco won't install.

Appreciate the pointer.

Regards

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 21, 2020 Aug 21, 2020

Copy link to clipboard

Copied

Finally, in Fresco 1.9 (August 2020) Adobe extended support to basically every device with a modern GPU (Intel or Nvidia GPU with DirectX Feature Level 12.1). I happily installed the official Fresco 1.9 on my Lenovo 2-in-1. See system requirements

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 21, 2020 Aug 21, 2020

Copy link to clipboard

Copied

Thanks divenex. Have a brand new Lenovo idea pad flex. Radeon graphics with directx 12. Not installing. Any other ideas?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 16, 2020 Sep 16, 2020

Copy link to clipboard

Copied

Radeon graphics cards are from AMD, not Intel or Nvidia, and as such, they are not in the list of supported cards.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 17, 2020 Sep 17, 2020

Copy link to clipboard

Copied

Any idea on WHEN there may be a compatibility? It has been extremely frustrating for me to only be able to use my small laptop (Lenovo Flex-5 15.6'') and then I cannot even open the artwork on my desktop once I get hoe from class (a Lenovo AIO 520 24'') I have the entire suite, but being i design school  I use sometimes several of the programs in one assignment. It is also causing issues with my ACC folder, because the file types are recognized on one device and not on the other. One other weird point. As soon as I unplug the drawing tablet on my laptop, Fresco does not work anymore... It works with the xp pen pro, but not with the lenovo Flex pen...anyone else having a hard time with the Flex Pen? It has a battery, but the xp pen tablet does not.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 13, 2020 Oct 13, 2020

Copy link to clipboard

Copied

LATEST

Hello. Were you  able to plug in an touch input device to your AMD laptop to get Fresco to work, with a touch pen?

Been looking at this option to work with Fresco on my new Lenovo AMD Radeon setup.

Not found anything suitable.

Is it an external monitor you bought? My lenovo hasn't a touch screen, so I will have to get a touch screen with input device.

Not sure if that will solve the Fresco problem, though.

Works on my daughter's ipad.

So I go buy an iPad to use Fresco?

What options are there that worked?

thanks

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines