[Performance] Fresco on iPad - Not enough Storage Space

[IF123]

Hi, 

I started using Adobe Fresco, but everytime I open it I get a message saying that I need at least 3gb of space on my iPad to be able to use it. I have more than 10 gb of free space so I don't really understand. I tried deleting a few things, restarting my iPad, re-downloading the app and I managed to make it work a few times, but I mostly just can't use it. 

I like using the app when I manage to make it work, so any advice would be welcomed 🙂 

Thank you, 

Isabelle

14/02/20 Update

Many months after I still have this problem. The issue went away for a while and it recently came back. The only way to fix it is to re-install the app and the last time I did that I lost a project I had worked on that I now have to re-do. Looking forward for this to be fixed, I'll be using procreate in the meanwhile

[Renamed by Mod]

[DaveJCummings]

That's really odd.  I'm not sure how the storage space thing is with the iPad,  I know sometimes with MacOS, it can get squirrley with the amount you have left and and what it needs.   what kind of iPad do you have?

[IF123]

Yes it's weird! I have an Ipad 2018 (6th generation). The other apps (Adobe Sketch & Draw) still work normally. I managed to make it work for today by deleting a few pictures and restarting it.

[Sue Garibaldi]

Hi Isabelle. The team is working on this. Are you getting the same alert every time you try to use the app? If you are, are you able to grab a screenshot? Thanks for your help with this.

[IF123]

Hi Sue,

At the moment the app is working for me without this problem, but I will take a screenshot if it comes back. 

Basically, it is a pop up that appears when I open the app saying that I need at least 3 gb of free storage space on my iPad for Fresco to work. I can close it and navigate within the app, but I cannot open/use any documents without this pop up to appear again. 

Thanks for working on this! 

Isabelle

[IF123]

Hi Sue,  The error message came back today after I managed to make it work by deleting a few things and restarting my iPad. I would like to send you the screenshot but it looks like I can't share it on here. It basically says that I now need 5gb of free storage space (instead of 3 as before)

[Sue Garibaldi]

Thanks Isabelle. I'm sorry. Don't worry about the screenshot, the team believes it's discovered the problem and we'll be releasing an update very soon that hopefully will resolve this issue.

[Sheena Kaul]

Hi Isabelle,

If that error comes up again, do try to restart your device and then check. 

Let me know if that fixes the error.

Regards,

Sheena

[IF123]

Hi Sheena, I tried this many times and it doesn't solve the problem. I usually delete a few apps/pictures and restart my iPad until it works but it always comes back at some point.

[Ohiohaze]

I am having the same issue. I have tried restarting the iPad and reinstalling the app

local storage shows 2gb free even though there is around 40gb free on the device. So it looks like there is a problem calculating free space. The app has also crashed a few times

[Wisbey]

I have the same problem says I need 3GB (or 5!) but I have 12 free.

Deleting and installing the App didn't work. iPad6. OS 13.1.2

[Sue Garibaldi · Accepted solution]

Hi Wisbey and Ohiohaze. Wanted to make sure you saw my response above so I'm reposting it here: The team believes it's discovered the problem and we'll be releasing an update very soon that hopefully will resolve this issue.

[Karoli S]

Same problem here, so exitingly waiting for the update 👍🏻😁

[alexemanuelli]

I have the same problem, but only on the iPad 6 generation, iPad Pro with less space works just fine. Hope for a quick update, good job 😉

[Arnau Figuerola]

Same problem here and there are 4 months without any solution!

[Sheena Kaul]

Hi there,

We're not receiving anymore queries for this error. Are you still facing this error?

Have you tried to uninstall and reinstall the app? Would you mind letting us know your device and OS info?

Regards,

Sheena

[Eliana Bravo]

Hello! Same error here. I have an 32 GB Ipad Pro and I just lost one of my fresco projects because it didn't save it. The pop up says: "Low on storage. Your device is low on storage and document recovery has failed. Please free up device storage and retry. Cancel will discard unsaved edits and revert to the last saved version".

I have delated all the fotos and apps I had, and it is basically free of storage. So it is not the problem.

Do you have alreadu a solution?

Thank you,

Eliana

[Sheena Kaul]

Hi there,

Would you mind confirming me the version of Fresco that you're using?

Regards,

Sheena

[Eliana Bravo]

Hello, I Have the version 1.6.1

Thank you.
Eliana

[Sue Garibaldi]

Eliana. 

Please message me through  Fresco's Report A Bug link (tap the gear icon on the Home screen, then from the App Settings menu tap Help >  Support > Report A Bug) and make sure to leave in all of your device/app information. 

Sue.

[Don34500672p23s]

Hello! This is pretty late but the issue has come up (for multiple others aswell) once again and even though i tried EVERYTHING (restarting device, deleting items/apps, deleting files and updating the app.) it is still there. i would encourage trying to fix this issue so everyone can go back to enjoying Adobe Fresco as it once was. Thank you

[Anshul_Saini]

Hello @Don34500672p23s,

I appreciate your efforts in trying to resolve the issue with Adobe Fresco. To further troubleshoot, could you please try signing out of Adobe Fresco and then signing back in using the Google login method? Additionally, check the available storage space on your iPad/iPhone or C drive (if you're using Windows).

After trying these steps, see if the problem persists. If the issue continues, we can explore other troubleshooting options. Thank you for your cooperation!

Best,
Anshul Saini

[Ashlan257256229we7]

Hello, I've been running into the same issue and was wondering when this bug would be fixed. I saw that you replied to this post in 2019 and have the adobe fresco up to date. I know it is not my shared cloud storage that is the issue because I have 100 GB and only 3% of that is being used. Do you or the developers know when this issue would be resolved it keeps popping up when I am drawing every few minutes of me using the app on my laptop? I have an iPad I use the app on also and don't have this issue if that also helps.

[Anshul_Saini]

Hi @Ashlan257256229we7,

I understand that you are encountering an issue with Adobe Fresco related to insufficient storage space, despite having sufficient cloud storage available. I apologize for the inconvenience this may be causing you. To better assist you, could you please provide some additional information?

1. Can you confirm the amount of storage space available on your laptop where you are experiencing this issue with Adobe Fresco? It's possible that the device storage may be low, causing this error to occur.
2. Are you encountering this issue with Adobe Fresco only on your laptop or also on your iPad? If it's only on your laptop, can you provide details about the operating system and version you are using?
3. Have you tried any troubleshooting steps so far, such as clearing the cache or reinstalling Adobe Fresco?
4. Can you confirm the version of Adobe Fresco you are using and any recent updates or changes made to your system?

With this information, I will be able to better understand your situation and provide you with relevant assistance to resolve the issue.

Thank you for your patience.

Best,

Anshul Saini

[Kirsten30486594ibaw]

Hi! Any updates on this? I have the same issue and I have 130GB of storage...