[Performance] Fresco on iPad - Not enough Storage Space

[IF123]

Hi, 

I started using Adobe Fresco, but everytime I open it I get a message saying that I need at least 3gb of space on my iPad to be able to use it. I have more than 10 gb of free space so I don't really understand. I tried deleting a few things, restarting my iPad, re-downloading the app and I managed to make it work a few times, but I mostly just can't use it. 

I like using the app when I manage to make it work, so any advice would be welcomed 🙂 

Thank you, 

Isabelle

14/02/20 Update

Many months after I still have this problem. The issue went away for a while and it recently came back. The only way to fix it is to re-install the app and the last time I did that I lost a project I had worked on that I now have to re-do. Looking forward for this to be fixed, I'll be using procreate in the meanwhile

[Renamed by Mod]

[DaveJCummings]

That's really odd.  I'm not sure how the storage space thing is with the iPad,  I know sometimes with MacOS, it can get squirrley with the amount you have left and and what it needs.   what kind of iPad do you have?

[IF123]

Yes it's weird! I have an Ipad 2018 (6th generation). The other apps (Adobe Sketch & Draw) still work normally. I managed to make it work for today by deleting a few pictures and restarting it.

[Sue Garibaldi]

Hi Isabelle. The team is working on this. Are you getting the same alert every time you try to use the app? If you are, are you able to grab a screenshot? Thanks for your help with this.

[IF123]

Hi Sue,

At the moment the app is working for me without this problem, but I will take a screenshot if it comes back. 

Basically, it is a pop up that appears when I open the app saying that I need at least 3 gb of free storage space on my iPad for Fresco to work. I can close it and navigate within the app, but I cannot open/use any documents without this pop up to appear again. 

Thanks for working on this! 

Isabelle

[IF123]

Hi Sue,  The error message came back today after I managed to make it work by deleting a few things and restarting my iPad. I would like to send you the screenshot but it looks like I can't share it on here. It basically says that I now need 5gb of free storage space (instead of 3 as before)

[Sue Garibaldi]

Thanks Isabelle. I'm sorry. Don't worry about the screenshot, the team believes it's discovered the problem and we'll be releasing an update very soon that hopefully will resolve this issue.

[Sheena Kaul]

Hi Isabelle,

If that error comes up again, do try to restart your device and then check. 

Let me know if that fixes the error.

Regards,

Sheena

[IF123]

Hi Sheena, I tried this many times and it doesn't solve the problem. I usually delete a few apps/pictures and restart my iPad until it works but it always comes back at some point.

[Ohiohaze]

I am having the same issue. I have tried restarting the iPad and reinstalling the app

local storage shows 2gb free even though there is around 40gb free on the device. So it looks like there is a problem calculating free space. The app has also crashed a few times

[Wisbey]

I have the same problem says I need 3GB (or 5!) but I have 12 free.

Deleting and installing the App didn't work. iPad6. OS 13.1.2

[Sue Garibaldi · Accepted solution]

Hi Wisbey and Ohiohaze. Wanted to make sure you saw my response above so I'm reposting it here: The team believes it's discovered the problem and we'll be releasing an update very soon that hopefully will resolve this issue.

[Karoli_S]

Same problem here, so exitingly waiting for the update 👍🏻😁

[alexemanuelli]

I have the same problem, but only on the iPad 6 generation, iPad Pro with less space works just fine. Hope for a quick update, good job 😉

[Arnau Figuerola]

Same problem here and there are 4 months without any solution!

[Sheena Kaul]

Hi there,

We're not receiving anymore queries for this error. Are you still facing this error?

Have you tried to uninstall and reinstall the app? Would you mind letting us know your device and OS info?

Regards,

Sheena

[Eliana Bravo]

Hello! Same error here. I have an 32 GB Ipad Pro and I just lost one of my fresco projects because it didn't save it. The pop up says: "Low on storage. Your device is low on storage and document recovery has failed. Please free up device storage and retry. Cancel will discard unsaved edits and revert to the last saved version".

I have delated all the fotos and apps I had, and it is basically free of storage. So it is not the problem.

Do you have alreadu a solution?

Thank you,

Eliana

[Sheena Kaul]

Hi there,

Would you mind confirming me the version of Fresco that you're using?

Regards,

Sheena

[Eliana Bravo]

Hello, I Have the version 1.6.1

Thank you.
Eliana

[Sue Garibaldi]

Eliana. 

Please message me through  Fresco's Report A Bug link (tap the gear icon on the Home screen, then from the App Settings menu tap Help >  Support > Report A Bug) and make sure to leave in all of your device/app information. 

Sue.

[Brad50ley]

Waiting for fix....

[bluecrabweb]

Any updates? I'm getting this error. 40gb are free, iPad Pro 2018

[Sheena Kaul]

Hi bluecrabweb ,

I'm sorry that you're still facing this error. We've released a new update on Monday for the app which fixes this issue. 

Please see https://community.adobe.com/t5/Fresco/Fix-the-storage-errors-now/td-p/10690445 to know about the same.

Kindly update your app and then check. Feel free to loet us know if you still face the issue.

Regards,

Sheena

[Toexjamm]

This is what I get when im trying to create a new document. Ive tried deleting the app getting rid of stuff. And I do have space. 

[S5FC4]

Hiya, 

I am having the same problem in September2020! I have noticed this thread is from last year. Anyone know if this has been resolved is there a workaround in place?

I can't open or work on any projects at the moment.

Any guidance much apreciated.