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[Performance] Fresco on Windows - You must update your system to install Fresco

New Here ,
Dec 31, 2022 Dec 31, 2022

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My computer IS definitely up to date, but I keep getting this error. How do I get around it? The full error is: "you must update your system to install fresco. Please check the following: Windows 10 Version 1903 (May 2019 update)". I'd love to be able to try this program!


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New Here ,
Jan 02, 2023 Jan 02, 2023

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If no one knows the answer, is there another way to get help?

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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That's so weird.  What kind of computer are you using? 

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New Here ,
Jan 02, 2023 Jan 02, 2023

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It's just a Dell.

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Adobe Employee ,
Jan 06, 2023 Jan 06, 2023

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Hi @Laura27760786058i,

 

Thanks for reaching out. The Windows 10 version 1903 was released on May 21, 2019, and it had built no. 10.0.18362.116. Microsoft released the last update for Windows 10 version 1903 with build no. 10.0.18362.1256 on Dec 8, 2020.

 

The latest version of Windows 10 is Version 22H2 with build no. 10.0.19045.2364 released on Dec 13, 2022.

 

I would recommend updating the Windows manually: select the Start button, and then go to Settings > Update & Security > Windows Update.

 

Let us know how it goes after updating the Windows.

 

Thanks,

Anshul Saini

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New Here ,
Jan 06, 2023 Jan 06, 2023

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My computer says it's up to date. Trust me, it is!

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Adobe Employee ,
Jan 06, 2023 Jan 06, 2023

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Hi @Laura27760786058i,

 

Thanks for getting back to us. I trust you on that. But as I mentioned above that your system has an older version of Windows 10, not the latest one. Would you mind manually clicking on "check for updates" under Windows updates? Sometimes Windows won't automatically get updated, and it is required to initiate the update process manually.

 

If you are still unable to update, I would suggest contacting Micorost support for further assistance.

 

Thanks,
Anshul

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New Here ,
Jan 06, 2023 Jan 06, 2023

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As I said, when I click "check for updates," it says "You're up to date". The system is up to date, therefore I have no intention of making any changes to it. I'm simply trying to use this program. No other programs that I'm using are giving me this error, including the Adobe programs I already have.

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Adobe Employee ,
Jan 09, 2023 Jan 09, 2023

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Sorry for the trouble. It looks like we need to troubleshoot this in a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. The team here would be able to perform remote troubleshooting and assist you accordingly.

 

Thanks,

Anshul

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New Here ,
Jan 09, 2023 Jan 09, 2023

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I do not feel comfortable with that. I would rather you just send me the instructions. Thanks.

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Adobe Employee ,
Jan 13, 2023 Jan 13, 2023

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I understand @Laura27760786058i, but I am afraid I already shared the steps to update the windows. You may reach out to Dell or Microsoft support on how to update your device, as Version 1903 is not the latest version of Windows 10, as the latest version of Windows 10 is Version 22H2. You need to consult them about why your device is not getting the latest windows update.

 

However, you may uninstall the Creative Cloud apps using the CC Cleaner tool and reinstall Creative Cloud & Fresco to see if it works.

 

I hope it helps!

 

Thanks,

Anshul Saini

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New Here ,
Jan 13, 2023 Jan 13, 2023

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As I said, my computer is up to date, and I have no intention of changing windows. No other program on my computer has given me this error, and the system says it's up to date.

 

Does anyone have advice on how to access this program?

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Adobe Employee ,
Jan 13, 2023 Jan 13, 2023

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Hi @Laura27760786058i,

 

I am not implying you change the windows. To install the current version of Fresco minimum requirement are to have a Windows 10 version 1903 with build no. 10.0.18362.1256, which was released on Dec 8, 2020, and the version of the Windows 10 installed on your device is version 1903 with build no.10.0.18362.116 which was released on May 21, 2019, and Fresco for Windows was released in November 2019. Hence you are getting the error.

 

There are no other steps or solutions to resolve the issue. The only way is to update the Windows 10 version to the latest, but it seems your device is not compatible with the latest windows update; hence you are not getting the update option in the Windows update section.

 

However, I will insist you check with Dell, Microsoft, or our technical support team here https://helpx.adobe.com/contact.html?rghtup=autoOpen.

Also, if there is someone in your office IT department or at home who is from an IT background, they can help you get your windows updated even though your system isn't showing updates.

 

Regards,

Anshul Saini

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