Problemas para iniciar Adobe Fresco en Windows 10

New Here ,
Oct 24, 2021 Oct 24, 2021

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Buenas, acabo de instalar adobe fresco en mi Notebook Aspire 5, pero por alguna razón no me accede, se queda colgado al principio y luego se cierra. Los requisitos de mi notebook son 8 GBde memoria, Intel Core i7, Intel HD Graphics 620, tengo entendido que no deberia tener problemas al usar. Por favor si me pueden ayudar. Cuento con un plan de empresa.

 

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Adobe Employee , Nov 26, 2021 Nov 26, 2021
Thanks for trying that. I would request you to update your drivers, OS & version of Fresco v3.1.1 and see if that helps. If that doesn't help, then you may try uninstalling all the Adobe apps (Creative Cloud Desktop App & Fresco at least) using the CC Cleaner tool and restart the windows. Then, you may try reinstalling the app and log in using a different internet connection. If this doesn't help either, you may share the files from this location with me: c:\users\<Your_Username>\AppData\Local\P...

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Hi there,

 

Sorry to hear about your trouble. I request you open the Task Manager, go to Performance > GPU > and check the DirectX version. If it is 12.1, then Adobe Fresco will run. Otherwise, it will not run as your GPU is not compatible with Adobe Fresco.

Anshul_Saini_0-1635192393182.png

 

Regards,

Anshul Saini

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New Here ,
Oct 31, 2021 Oct 31, 2021

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Buenas, verifique lo que usted me indico, mi versión de DirectX es 12.1. ¿Podria ayudarme a encontrar otra solución?

 

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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Thanks for checking this. I would request you to update Fresco to v3.0 or try reinstalling it and see if that helps. If this doesn't help, please share your Device & Windows specification screenshot.

 

Also, you may try the suggestion shared on these community posts (https://community.adobe.com/t5/fresco-discussions/fresco-stuck-on-quot-loading-documents-quot/m-p/11...) (https://community.adobe.com/t5/fresco-discussions/stuck-on-quot-loading-documents-quot/td-p/11972791) and let us know how it goes.

 

I will be looking forward to your response.

 

Regards,

Anshul Saini

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Buenas noches, intente todos los pasos que me indico, pero sigue sin funcionar. Le paso la configuracion de mi notebook

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Thanks for trying and sharing your system information. Could you please confirm the free storage space in your Creative Cloud and System Hard Drive?

Also, I would request you to sign out from Creative Cloud & sign back in and re-install the Fresco. If that doesn't work, you may create a new user account and run Fresco there. Let us know how it goes.

 

Regards,

Anshul Saini

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New Here ,
Nov 21, 2021 Nov 21, 2021

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Probé de todo, pero sigue con el mismo problema. ¿Alguna sugerencia?

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Adobe Employee ,
Nov 26, 2021 Nov 26, 2021

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Thanks for trying that. I would request you to update your drivers, OS & version of Fresco v3.1.1 and see if that helps. If that doesn't help, then you may try uninstalling all the Adobe apps (Creative Cloud Desktop App & Fresco at least) using the CC Cleaner tool and restart the windows. Then, you may try reinstalling the app and log in using a different internet connection. If this doesn't help either, you may share the files from this location with me:

c:\users\<Your_Username>\AppData\Local\Packages\Adobe.Fresco_pc75e8sa7ep4e\AC\Temp\NGL

 

Also, you may create a different free Adobe account and try logging in with that and check. This information will help me assist you accordingly.

 

I will be looking forward to your response.

 

Regards,

Anshul Saini

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