Attempting to cancel- given 3 months free?
I called in to inquire about cancelling my account without the extra fee. I am a college student affected by COVID-19, and am no longer required to have these services. I called, and was given three months of free access. However, I don't need access, and would like to cancel my subscription altogether, as I not longer need it for class.
The woman I spoke to said that my subcription would simply end in three months, after my free three months. However, my account still lists my next billing date in July, and still includes the cancellation fee.
I appreciate your understanding!
My question: Can I just cancel my subscription without the cancellation fee?
(I know this would have to be considered a special circumstance)
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