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Participant
March 15, 2018
Answered

Being charged twice for adobe stock

  • March 15, 2018
  • 4 replies
  • 3331 views

I was charged twice for adobe stock for 2 months need refund and solution to stop it 

    This topic has been closed for replies.
    Correct answer John T Smith

    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    .
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone (REMOVED BY MODERATOR)

    - or Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    4 replies

    Participant
    February 27, 2023

    I have it twice  also try to unin stall  won't let me do either one the other one

    Community Expert
    February 27, 2023

    Get in touch with Adobe support as adviced in the posts above, they will help you resolve your issue

    -Manan

    -Manan
    kglad
    Community Expert
    Community Expert
    February 26, 2023

    @Ben27282096x7yj 

     

    please don't cross-post.  but do contact adobe support as suggested, at least, twice.

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

    John T Smith
    Community Expert
    Community Expert
    February 26, 2023

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    .
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone (REMOVED BY MODERATOR)

    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Participant
    March 15, 2018

    Trying to get through to customer service is proving to be a pain and this month my creative cloud charge has came off twice, once on the 12th (monday) and the second payment today. These payments were £24.96 each so pretty annoyed. How do I go about sorting this?

    Participant
    March 16, 2018

    Same problem here. Have been charged on the 12th and on the 14th again.

    Customer Service is no help, told me that only one payment was taken out of my account though my bank statement proofs that this is not true.

    They opened a case file and since then heard nothing from them, no answer to my request or at least an update.  I am left in complete limbo for two days now, not knowing what's going on or when the double booking will be refunded. Disgraceful.

    Not to mention that because of the double booking my bank account went into overdraft and I have to pay fees for that now.

    This company just lost a customer, will cancel my subscription as soon as possible!

    Kanikas
    Community Manager
    Community Manager
    March 16, 2018

    Hi Bellablöd,

    We're sorry for the inconvenience.

    There was an issue with the payment processor that resulted in a duplicate charge and they are in the process of arranging for the refund to be issued. Kindly allow some time to get this resolved.

    We appreciate your patience.

    Thanks

    Kanika