Creative Cloud New Install - Error Code: 44

Question

Hi,

I've got a problem, I'm trying to install Creative Cloud for the first time. I'm using Windows 10 Pro, Avira Anti-Virus (free version, disabled) and Windows Firewall reset to default.

The Adobe Installer dialog box opens and shows the download process. This gets to about 45% and shows an error:

We've encountered the following issues:

Installer was unable to create a critical fire/directory. Please try installing again. (Error code: 44)

I have deleted all Adobe related directories in "Program Files", "Program Files (x86)", "%temp%", "%appdata%\..\local".

I've run the program "AdobeCreativeCloudCleanerTool.exe" which opens then closes immediately, assuming there's nothing to clean!?

I have also run the program contained within the "Creative Cloud Uninstaller.zip"

I have also move the "CreativeCloudSet-up.exe" file to the desktop and run it from there.

Any other help will be appreciated

Anthony

Govardhan.V · Accepted Answer

Unfortunetly Im still getting the error ill try looking for more answers.Copy CCsetup.exe file from Downloads folder to C:drive. Once moved to C:drive , right click ,run as Administrator and check.

John T Smith · Answer

That may be a permission problemRun as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

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