Skip to main content
D
donalde81079456
Participant
February 16, 2017
Answered

CS5.1 extended won't take serial number since W10 anniversary update

  • February 16, 2017
  • 2 replies
  • 3874 views

I'm running the latest update of Windows 10.  I've been running CS5.1 with no problem for years on Windows 7 and then Windows 10.  Since the annivessary update of Windows 10 when I try to start CS5.1 I get a message saying my trial has expired and asking me to provide a serial number.  I do this, and since it was installed as an update, then get a window asking for my CS2 serial number.  This has always worked in the past when I reinstalled.  Now, however, it simply recycles back to the screen saying my trial has expired - repeatedly.  I've tried the troubleshooting steps in the common problems, including accessing https://adobe.com, to no avail.

As an aside, I had a problem with Acrobat 8 standard that occurred with the anniversary update.  I had to tell it to "never register" every time I tried to open it.  There was a registry edit fix published for this, and it worked.

Is there a similar registry edit fis for the Photoshop problem?

    This topic has been closed for replies.
    Correct answer John T Smith

    >working just fine until the W10 annivesary update

    Yours is not the first message I have seen where that update causes problems

    Unfortunately, that is the risk of using old software with a new operating system... you run the risk that something that was working may stop working every time you do a further operating system update

    2 replies

    T
    Community Manager
    TanujSandalCommunity Manager
    Community Manager
    February 20, 2017

    Moving to Downloading, Installing, Setting Up​

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    February 16, 2017

    Are you using you original CS2 serial number or  the replacement CS2 serial number?   I would think that it would need to be the original CS2 serial number.  Adobe took the old CS Activation servers down and made a replacement CS2 and Acrobat 7 download and a serial number for user for use with the new activation servers.  You may need to deal with Adobe Customer support for this problem you have.

    Download Adobe Acrobat 7 and Adobe Creative Suite 2 products

    JJMack
    D
    donalde81079456Author
    Participant
    February 16, 2017

    I'm using the original CS2 serial number.  This process worked as recently as 9 months ago when I did a clean install of W10 and all of my applications.  CS5.1 was working just fine until the W10 annivesary update, but the first time Iried it after the W10 update, it started this problem. I have of course tried uninstalling and reinstalling, to no avail.  I can get a new 30-day trial by uninstalling, purging everthing in registry that looks like it pertains to Photoshop, and reinstalling, but the is annoying and frought with danger.

    As near as I can tell, it's impossible to contact customer support, if it exists.  There was a page on the adobe site that said telephone support for CS5.1 was not available.  I've been unable to find an email address or chat support.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    February 16, 2017

    When you did a clean install if you formatted you disk you would need to install and activate for you CS5 credentials would   be wiped out by the format. A update should not have no effect on your CS5.  I install a new Windows 10 preview build weekly and Photoshop keeps working.  I do have to re-install my Nvidia device driver to get all GPU function working is Photoshop Though. CS2 and the Creative Cloud versions of Photoshop just keep working.

    See in anything in this thread is of any use Re: Photoshop reverted to trial

    JJMack
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices