Participant

Answered

P: Activation or Deactivation versions of Lightroom 6

Forum|Forum|11 years ago
April 30, 2015
514 replies
105275 views

Hello,

I have installed LR 6 on new machine. I can't activate it unless deactivated on other machine. So on other machine I did "Sign out". There is a message - "it will deactivate LR on this machine" - I clicked OK. Still can't activate. On my Adobe account there is nothing under Plans and payment->Activated devices.

So haw can I use a product on new machine? I know LR 6 is quite old, but still it is something I purchuased and I want to use.

Correct answer MassC

Adobe no longer supports Lightroom 6.14 (perpetual).

What does this mean?

Installers, one-on-one technical support, security fixes, and bug fixes are not available for perpetual license versions. User to user led support is available through our Adobe Support Community.

For the latest updates and fixes please subscribe to a Photography, Lightroom, or Creative Cloud plan. Please be aware that there are two versions of Lightroom today.

Lightroom Classic (desktop-based) would be the version you want if you prefer the same layout as the Lightroom you're used to. (Available via the Photography & Creative Cloud All Apps plans.)
Lightroom (cloud-based) allows you to sync across all your devices. (Available via Photograhy, Lightroom & Creative Cloud All Apps plans. )

Show previous replies

I

Isai5C41

Participant

Hi,

I bought a new desktop. I uninstalled lightroom 6 on my previous desktop. When i tried to install lightroom 6 on my new desktop, it says i have already 2 versions installed. How can i fix this?

Thank you

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator}

D

dick2

Participant

Deactivate does not appear in the Help menu of Lightroom 6 and yet I'm asked to deactivate a prior installation before I can finish installing a new installation. Where is the Deactivate option located? Every other Adobe product I've used has Deactivate located under Help.

99jon

Legend

Simply use the uninstaller.

N

Nicola0D4D17560539

Participant

Hello there community,
I purchased Lightroom 6 in September 2018 and it worked fine for a while. I switched to another laptop, also OK. After a while, I started to get the message that the serial number was already in use on the maximum of allowed computers. I double and triple checked my old laptop. Nothing is on there anymore. Is there any way to check which laptops/computers are connected to the serial number and disconnect them?
Thank you very much and have a lovely day!

The customer support service told me they don't deal with non-CC versions anymore. However, I found the following information

"CS6, CS5, CS4, Acrobat XI, Acrobat X, or Acrobat 9

A single license for Adobe CS6 and earlier applications lets you install an app on two computers. However, you can use the application on only one computer at a time.

To install the application on a third computer, deactivate the application on the computer on which you no longer want to use the software. Then, activate it on the new computer.

1. Can't access your old computer? If you can't access your previous computer (for example, you reformatted the hard drive or lost the computer), don't worry. We can help you deactivate your app from your old device. Make sure that you have your serial number or Adobe ID handy, and then contact us ."
https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html#CS6CS5CS4AcrobatXIAcrobatXorAcrobat9

JohanElzenga

Community Expert

log into accounts.adobe.com

-- Johan W. Elzenga

N

Nicola0D4D17560539

Participant

The customer support service told me they don't deal with non-CC versions anymore. However, I found the following information

"CS6, CS5, CS4, Acrobat XI, Acrobat X, or Acrobat 9

A single license for Adobe CS6 and earlier applications lets you install an app on two computers. However, you can use the application on only one computer at a time.

To install the application on a third computer, deactivate the application on the computer on which you no longer want to use the software. Then, activate it on the new computer.

1. Can't access your old computer? If you can't access your previous computer (for example, you reformatted the hard drive or lost the computer), don't worry. We can help you deactivate your app from your old device. Make sure that you have your serial number or Adobe ID handy, and then contact us ."
https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html#CS6CS5CS...

hansw99443282

Participant

Hi adobe,

can anyone help me with this and make an <activation reset> for LightRoom classic and my account?

Thanks!

Kind rgs Hans

Software message

dj_paige

Legend

You have to contact Adobe directly, they will be able to de-active Lightroom on other computers.

hansw99443282

Participant

Hi.

thanks.

So far i could not find a direct touch point (emaiL, chat, or ... ) at all ;-( on my private account,

just faq, community, blog, etc. ... _ no @mail or phone or ....

Link clicking is just a run in a circle 😉

May be I am lucky and adobe is here too

K

KrisKan

Participant

Someday i have instaling lihtroom 6 (box version) on 2 or 3 computers. Today i'm uninstaling ligtroom from all computers, but no i can't instal him on my one computer.

how can i deactivated another/second computer, and use/instal lightroom 6 again on my home/first computer?

now, when i try to instal LR, i have a information: "serial number "xxxx" is already in use by the maximum allowed computers" - how deactivated other computers?

THX A LOT for your help

Marianne-Deiters

Participating Frequently

You should have deactivated Lightroom before uninstalling. As far as I remember, the command is in the Help menu. The activation is still on the computers. You could reinstall Lightroom there and then deactivate.

Here are more options: https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

K

KrisKan

Participant

Cool

THX a lot 🙂

I try reinstal LR and Deactivated 🙂

See You

P

Peffi

Participant

I have Lightroom 6 from 2015. I have not used that much, and I have no computer I am using it on exept my new PC laptop. I have the serial number. How can I use LR 6 on my new PC and also install it on another new desktop without getting the message "Serial number already in use by maximum allowed computers"?

Just Shoot Me

Legend

I moved your post from the Get Started forum to the Program Specific forum, LR Classic.

If this is in Error please state the exact Adobe program you are asking about.

Also Edit your post to Insert the screen shot you attached In Line with the text of your post. you do that by using the Insert Photos icon in the Post/Reply Tool Bar.

P

Peffi

Participant

Hi. The problem was solved with Brian in the Chat with Adobe. I can now enjoy LR 6 again.

libidox

Participant

Hallo Adobe - Team,

in 2017 habe ich mir eine gültige Lightroom 6 Lizenz gekauft und bis Dezember 2019 genutzt.

Diese Woche habe ich mir einen neuen PC gebaut und heute versucht, Lightroom 6 zu installieren. Leider ohne Erfolg. Die Meldung lautet:

Die Seriennummer ........ wird bereits von der maximal zulässigen Anzahl von Computern verwendet. Sie müssen innerhalb 30 Tagen einen anderen Computer deaktivieren, um dieses Produkt verwenden zu können.

Was kann ich tun ? Wie kann ich den alten Computer deaktivieren ? Er ist komplett ausgebaut und lediglich das Mainboard übrig.

Selbstverständlich kann ich die Originalrechnung vorlegen, falls gewünscht.

Bitte um Hilfe

Viele Grüße

Libi

-------------- in english ---------------------

Hello Adobe - Team,

in 2017 I bought a valid Lightroom 6 and used it until December 2019.

This week I built a new PC and today I tried to install Lightroom 6. Unfortunately without success. The message is:

The serial number ....... is already being used by the maximum allowed number of computers. You must deactivate another computer within 30 days to use this product.

What can I do? How can I deactivate the old computer ? It is completely dismounted and only the mainboard is left.

Of course I can present the original invoice, if desired.

Please help. Best regards.

Libi

Rob_Cullen

Community Expert

If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact us by chat or phone. To ensure a quick resolution, be sure to have any purchase-related information ready.

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .

F

Frank.B.

Participant

Hello, I´ve got this problem, too.

On my account there is neither a Chat-Button or any link to send a message to Adobe.

U

uwep50691101

Participant

Hello community, I have a problem. I have a Lightroom 6 classic, CD and key. I have a new PC because the old scrap is. The installation worked but when I start I always get the message
...The serial number is already in use on the maximum number of computers allowed. You must deactivate one of the computers ....
But where and how? I would like to continue using the LR6, but I only have 29 days to "deactivate a PC". Can you help me? There are no computers in my Adobe profile.

GoldingD

Legend

As it is v6, you should have had to register it at Adobe. Bring up Adobe.com, sign in, select manage your account, select register a product, (I appear to be forgetting steps, might be off) look at v6, look at activated computers, deactivate the one you no longer have.

if you had a subscription plan, you would look at your plan, scroll to the bottom, and deactivate. Non subscription??

Might have to contact Adobe via Customer Care.

U

uwep50691101

Participant

clear, see new post

S

Socks

Participating Frequently

Hello. Complete "newbie," but 'old fart' here. Probably like many, I'm experiencing time-wasting grief attempting to install an 'update' to Win 10 over Win 7, both 64-bit and pro. Reluctantly, the next option seems 'formatting' the hard drive and starting over with a "clean" install. Catch is, that, sensibly, would entail deactivating both Photoshop and Lightroom (both purchased shortly before monthly 'subscription' became the mode), and then legally, with the blessings of God and Adobe, re-installing on the 'scrubbed' hard drive.

Anyone conversant with this type dilema probably knows that "deactivate" appears quickly in the Photoshop help options, but not so readily in Lightroom. As indicated in the 'subject' line, how in hell do I deactivate Lightroom?

TIA,

James

dj_paige

Legend

You don't say what version of Lightroom you are talking about. For Lightroom 5 or earlier, there is no such thing as activation or deactivation. For Lightroom 6 or later, you simply sign out of the Adobe Creative Cloud Application.

S

Socks

Participating Frequently

Version...didn't realize there were many different versions released around the time of the switchover from 'purchased' copies to the new 'subscription' arrangement. Anyway, my version is 4.1.

Thanks,

James

U

Ulf Bråsjö

Participant

Hi, I have bought a new computer and want to move my Lightroom program (not the pictures). It is registered on my Adobe account, so I just want a download link to install it on the new one. (Did the same procedure for CS6 Design and Web Premium with the help of chat-support, but they referred me here.) So please e-mail me the correct link for Windows 10, 64 bits! Best regards, Ulf

Per Berntsen

Community Expert

Which version of Lightroom do you have?

If it's version 6, you can download from here: Download legacy versions of Creative Cloud apps

If it's version 5 or older, you have to contact Adobe again.

U

Ulf Bråsjö

Participant

Hi, I have already tried that link, did not work, probably because my version is older, from 2012 I believe. Please send a link for older versions! Best regard, Ulf

C

crjones333

Participant

I upgraded/purchased Lr 6 a few years ago and downloaded from Adobe. I now have a new PC and want to run Lr on it and de-activate the program on the old computer. I have the Lr serial number from the old computer. I can't find a site to download the program. I don't need the CC photography package. Any help here to get Lr 6 up and running on the new computer will be appreciated.

ssprengel

Inspiring

Download Photoshop Lightroom

Expand the LR 6 section.

Download and install the large Application Installer version from the top of the section.

Download and install the 6.14 patch installer that about half the size, just below.

Show more replies

P: Activation or Deactivation versions of Lightroom 6

514 replies

Contact Adobe Support.

https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

Have you lost access to your previous computer?

Contact Adobe Support.

https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

Have you lost access to your previous computer?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.