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francisco javieh51195870
francisco javieh51195870
Participating Frequently
June 16, 2016
Answered

Error Code 1

  • June 16, 2016
  • 1 reply
  • 5684 views

Hello I have a problem with Adobe Creative Cloud , when wanting to install I get error code 1 and try the solutions ( https://helpx.adobe.com/es/creative-cloud/kb/failed-install-creative-cloud- desktop.html ) but no use to me , what I can do? /

Hola

Tengo un problema con Adobe Creative Cloud, al momento de querer instalarlo me sale error codigo 1, ya intente las soluciones (https://helpx.adobe.com/es/creative-cloud/kb/failed-install-creative-cloud-desktop.html) pero ninguna me sirve, ¿que puedo hacer?

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Correct answer Jeffrey_A_Wright


Strange Francisco the steps provided typically resolve this error.  Did you also create new administrator account and try the installation under that new account per "Failed to install" error received when installing Adobe Creative Cloud desktop app?

If so then you can try downloading and installing the Adobe Creative Cloud desktop application 3.7.0.272 directly from  All Adobe CC 2015 Updates: The Direct Download Links for Windows | ProDesignTools..

If this is successful then can you please update this discussion with the security software title you are utilizing and it's version?

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 16, 2016

Francisco Javieh51195870 I am sorry you are facing difficulties installing the Adobe Creative Cloud desktop application.  What operating system are you using on this computer?  Was the Creative Cloud desktop app previously installed or is this a new installation?

Via Twitter you indicated you received an error when running the Adobe Creative Cloud desktop application uninstaller utility available at Uninstall the Adobe Creative Cloud desktop application..  What error specifically did you receive?

francisco javieh51195870
francisco javieh51195870Author
Participating Frequently
June 16, 2016

I am installing with Windows 10

I had CS6, wanted to try Animate but asks me to download download the Creative Cloud, and now uninstall CS6 me and not let me install the creative cloud.

I get the error code 1

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 16, 2016

Thank you for the clarification Francisco.  I would recommend you proceed with removing all installed Adobe software.  Start with running any available uninstallers in the Programs and Features Control Panel.  Once this is complete you will then want download and run the CC Cleaner Tool available at Use the Adobe Creative Cloud Cleaner Tool to solve installation problems .

The fact that you continue to receive Error Code 1 would seem to indicate that separate uninstall utility is unable to function.  A complete removal of all installed Adobe software should insure that the current installation of the Creative Cloud desktop app is removed.

If you need a copy of Creative Suite 6 in the future the retail installation files are available at Download Adobe Creative Suite 6 applications .

Finally for details on how to install Animate CC see Download and install Adobe Creative Cloud apps..

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