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Reverend Chicagodom
Participant
September 4, 2014
Answered

Failed install - error code 2 (CS4)

  • September 4, 2014
  • 2 replies
  • 819 views

I had PS CS4 installed and running on a new HP Probook Notebook running Windows 7 Pro. The computer threw some error messages (I don't recall the specifics) and required a restart. Which initiated a system restore. The restore did get me up and running, but PS was missing. I attempted to reinstall and it failed. I've done the following:

1. Multiple attempts to install from CD.

2. System restore to the only date left after the crash (9-1) which was after the date I installed PS.

3. Attempted to remove PS with Windows - does not fully remove, file folders left.

4. Attempted to remove PS with Revo Installer (per HP tech assistance) - removed registry entries, but files persisted on drive.

5. Attempted new install. Program goes through process but finished with errors - indicated "Error Code 2" and nothing else.

6. PS and Bridge now on menu, but I get an error stating "Some of the application components are missing from the Application directory, please reinstall the application."

Which won't work. HP has sent me to Adobe for help. Thoughts?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Chicagodom the use of the system restore feature can often lead to unexpected results/behavior.

I would recommend running the CC Cleaner Tool to attempt to remove your current installation.  You can find directions and the download link at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

If you continue to receive installation errors then please review your installation logs for the exact error message.  You can find details on how to locate and interpret your installation log files at Troubleshoot installation with install logs | CS3, CS4.  You are welcome to post any specific errors you discover to this discussion.

2 replies

R
Reverend ChicagodomAuthor
Participant
October 2, 2014

Sorry for the late response. This did remove PS, and I reinstalled. Works pretty well, still some issues I'm resolving. Thank you!

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
September 4, 2014

Chicagodom the use of the system restore feature can often lead to unexpected results/behavior.

I would recommend running the CC Cleaner Tool to attempt to remove your current installation.  You can find directions and the download link at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

If you continue to receive installation errors then please review your installation logs for the exact error message.  You can find details on how to locate and interpret your installation log files at Troubleshoot installation with install logs | CS3, CS4.  You are welcome to post any specific errors you discover to this discussion.

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