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becker18
becker18
Participant
August 16, 2014
Answered

Having trouble downloading CS6 Master Collection Download.

  • August 16, 2014
  • 1 reply
  • 6380 views

It seems that everything is fine until the download is complete.  Once file 1 of 2 is 6.2GB (File name MasterCollection_CS6_LS16 (1).7z) is downloaded I click to run and it says "to open this file, windows needs to know what program you want to use to open it...". The second download, 2 of 2, downloads fine and when i double click to run, a notice pops up asking if I want to run this file. I click run, and get error reading "The file archive part of Adobe CS6 Master Collection is missing. you need all parts in the same folder in order to extract Adobe CS6 Master Collection. Please Download parts."

    This topic has been closed for replies.
    Correct answer kglad

    both the 7z and exe need to be in the same directory.  then click the exe.

    if you see the archive missing error message again, your exe and 7z don't match or you have an incomplete archive download.  (check the file names and sizes.)

    if that's not enough info for you to solve the problem, post the files names (including extensions) and sizes.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 16, 2014

    both the 7z and exe need to be in the same directory.  then click the exe.

    if you see the archive missing error message again, your exe and 7z don't match or you have an incomplete archive download.  (check the file names and sizes.)

    if that's not enough info for you to solve the problem, post the files names (including extensions) and sizes.

    becker18
    becker18Author
    Participant
    August 17, 2014

    I placed both files into an "ADOBE" folder which I put on my desktop.

    File 1:

         Type: 7z File

         Size: 6,504,448 KB

    File 2:

         Type: Application

         Size: 1,031 KB

              (when I hover over the file name some addition information pops up - "file description: adobe extractor, Company: adobe systems incorporated, File Version: 1.0.2.1, Date Created: 8/15/2014, Size: 1MB")

    When I click the application file (not seeing exe anywhere) I still get "The file archive part of Adobe CS6 Master Collection is missing. You need all parts in the same folder in order to extract Adobe CS6 Master Collecton. Please download all parts."

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 17, 2014

    assuming you can see file extensions, rename the application file by appending dot exe ( =  .exe) to the end of it.

    make sure your 7z has file extension dot 7z ( = .7z).

    if you have any problem again, post the file name.  you may have downloaded mismatched exe and 7z files.

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