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C
cmy25799095
New Participant
December 28, 2015
Question

Help with Re-Activation CS3 on New Mac Book Pro

  • December 28, 2015
  • 1 reply
  • 1091 views

My old "vintage" 2009 Mac Book Pro died. I have just got a new Mac Book Pro and reinstalled everything off my Back Up Drive.

PROBLEM: Photoshop and InDesign require Re-Activation but it won't let me do it. I have been on a Live Chat with Adobe representative who said they can't help me as my version is so old but they can see my details and it's all active and good for another 4 usages on other machines and to go to the Forum for help because they refuse to help me. I only have 4 days to Activate. When I click Phone Activation I get a message from Adobe saying they no longer support Phone Activation on the phone it's all on line. Except I can't do it on line. It's deploying my Serial No. Activation No. and Activation Repair type 161:41.

PLEASE can someone help me reactive my CS3 Photoshop and Indesign as no one at Adobe will help me.

Thank you

This topic has been closed for replies.

1 reply

John T Smith
John T Smith
Community Expert
December 28, 2015

Sorry... others users in an open forum may NOT help with activation issues... only Adobe has access to the activation process

Serial number and activation support (non-CC) https://forums.adobe.com/thread/2041990

C
cmy25799095Author
New Participant
December 28, 2015

I have been on 2 x Live Chats with Adobe Representatives and they said that they cannot help me and I must go on Forum as CS3 is not supported by Telephone. It is only a Re-Activation problem. They say they can see from my account and serial number everything should work but I need to go on Forum to get help as they can't and won'r help me.

John T Smith
John T Smith
Community Expert
December 28, 2015

Those chat people are reading from a script, and that script is WRONG

Only Adobe may help with an activation issue... not some random forum member who reads here... I am a Moderator, and I do not have access to the Adobe activation server... it MUST be an employee

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