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stichopus
Participant
December 31, 2011
Answered

how to uninstall/reinstall Photoshop elements 10 and Premier Elements 10

  • December 31, 2011
  • 1 reply
  • 5334 views

I have purchased a copy of Photoshop Elements 10 and Premier Elements 10 (bundled together 5 discs).  I've installed on my Windows 7 laptop beginning with disc 1 and then it hung up and I couldn't eject.  I was not prompted for any further discs.  I then read that I should've began the install with Disc 2 as I am installing on a Windows 7 computer.  I was wondering if I should uninstall what I have done so far and start over with a fresh install omitting disc 1 and beginning with Disc 2. Is this what I should be doing?   I have not connected to the internet and "activated" the product yet.  If I uninstall will I need to somehow remove the serial number and deactivate to preserve them for the re-install on the same computer.  I don't want to lose one of my licenses as I wish to install these programmes on my desktop as well.  Have read through many similar queries on these forums and have become pretty confused.  Hope someone can help.

This topic has been closed for replies.
Correct answer Gautham_K

Hi Stichopus,

As long as you deactivate the application before uninstalling, your license will be freed up and reinstallation will utilize 1 license only.

You can follow the steps you have mentioned above in order to uninstall / reinstall.

This link provides detailed information on the content of each DVD and also takes you through the installation process:

Install Premiere & Photoshop Elements 10.

Hope this helps.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 31, 2011

If you are running Windows 7 64-bit then certainly install from disc 2 to enjoy the performance of the 64-bit version of Elements.

S
stichopusAuthor
Participant
January 2, 2012

Thanks Jeff.  I will install from disc 2 but presumably first i need to uninstall my first attempt (from Disc 1).  However, will uninstalling the product use up one of the licenses as I would like to install on two computers and I don't want to use up both licenses on the same computer.  I have read on this forum about the need to de-activate the program before uninstalling but some clarification on what "de-activating" actually does would be welcome.  Could someone please confirm the steps I need to take to solve this problem.  As I understand it I need to 1) de-activate the first incorrect install (from disc 1), 2) uninstall the product and 3) re-install using disc 2 and then disc 4.  It seems discs 1, 3 & 5 are not needed for my install of Photoshop Elements 10 and Premier Elements 10 on a Windows 7 64 bit computer.

Following these steps will use up one of my licenses (hopefully not both) and I can then install the programme on my desktop for my second license.

Comments / suggestions welcome and appreciated.  Thanks

B
Brent_Devitt
Participant
January 9, 2012

How did your uninstallation and reinstallation go?  I made the same mistake and curious to find out how it went so I can feel more confident about trying the solution you have described? It makes sense to me but then again that's not a gaurantee it will work.

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