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xiaoxuanc
New Participant
May 9, 2012
Answered

I can't start my subscription in PS CS5.1?

  • May 9, 2012
  • 1 reply
  • 16234 views

I'm using Mac Lion, first time using the subscription.

'We were unable to start your subscription for Adobe Photoshop CS5.1 Extended Subscription Edition'

I understand that these are the steps for windows...

The following steps should allow you to resolve your difficulties:

  1. Locate the hosts file.
  2. Click Start, click Run, type "%systemroot% \system32\drivers\etc" and then click OK.
  3. Right-click the file and select Open. Select Notepad for the application to open the hosts file.
  4. Save a backup of the file. Choose File > Save As. Name the file hosts.backup and click OK.
  5. Find 127.0.0.1 activate.adobe.com and delete this entry.
  6. Save the file and close it.

Help please.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Here are the steps for Mac OS:

  1. Open a Finder window. Choose Go > Go To Folder.
  2. Type "/etc" (make sure that you are is logged in as an administrator).
  3. Select the hosts file and open it.
  4. Look for any entries that refer to activate.adobe.com and delete them. For example, 127.0.0.1 activate.adobe.com and delete this entry.
  5. Save the file and close it.

You can find more details at Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

Have you ever been able to use this subscription or is this your first time subscribing?

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
May 9, 2012

Here are the steps for Mac OS:

  1. Open a Finder window. Choose Go > Go To Folder.
  2. Type "/etc" (make sure that you are is logged in as an administrator).
  3. Select the hosts file and open it.
  4. Look for any entries that refer to activate.adobe.com and delete them. For example, 127.0.0.1 activate.adobe.com and delete this entry.
  5. Save the file and close it.

You can find more details at Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

Have you ever been able to use this subscription or is this your first time subscribing?

X
xiaoxuancAuthor
New Participant
May 10, 2012

I opened /etc, but was unable to find a host file containg 'activate.adobe.com'

Is it possible I don't have the permission to open it? Or just that I failed to find it.

M
MPG_503
New Participant
September 26, 2012

http://www.windowsandmac.com/edit-locked-host-file-on-mac-osx-lion

This will give your permission to edit the locked host file through terminal.

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