Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

I keep receiving error code 62. I can not install anything.

New Here ,
Nov 24, 2014 Nov 24, 2014

I have Win. 8.1 and can not install the Adobe Application manager in order to begin to try and download the rest of the apps.  When I look in the program features, the program is not listed as being "installed" so the instructions to remedy the situation don't work. Where do I go from here?

TOPICS
Creative Cloud
3.3K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 24, 2014 Nov 24, 2014

Dreamcycle do you receive error 62 when you install the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 24, 2014 Nov 24, 2014

In a way.  I tried to install the Creative Cloud Desktop, but it said I needed to install the Adobe Application Manager.  I downloaded that and ran it, but it gave me the Error 62.  When I looked in the Knowledge Base on Adobe's website, it said I needed to uninstall it and reinstall it, but there is nothing to uninstall in my program files from the control panel.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 24, 2014 Nov 24, 2014

I receive the following message on Adobe Installer:

"We've encountered the following issues" then a blank space.  Then it says "Installer failed to initialize.  Please download Adobe Support Supervisor to detect the problem." and provides a link.  Then when you click on the link to get the Supervisor program, it tells you that the app has been discontinued. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 24, 2014 Nov 24, 2014
LATEST

Dreamcycle which Adobe software title are you trying to install?  If it is a Creative Cloud or Creative Cloud 2014 release then I would recommend utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines