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rob-ART
New Participant
May 7, 2012
Answered

Photoshop CS6 installer fails to initialize

  • May 7, 2012
  • 11 replies
  • 284754 views

After downloading the Mac version of Photoshop CS6 using Download Assistant, I attempted to install it as a trial. When I launch the Photoshop CS6 install app, it comes back with "We've encountered the following issues -- installer failed to initialize." It suggested Adobe Support Advisor be downloaded to detect the problem. I downloaded and ran that. It comes back with "Inspection could not identify any issues. Please contact Adobe Support for further assistance." So here I am...

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Rob-ART your next step would be to review the PDApp.log if your installer is failing to initialize.  You can find details on how to review this in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html#main_Analyze_the_Creative_Suite_5_PDapp_log.

11 replies

ProDesignTools
ProDesignTools
Community Expert
April 10, 2022

One other possibility, if installing Creative Suite on macOS 10.12 (Sierra), macOS 10.13 (High Sierra), or macOS 10.14 (Mojave) – see this help page:

 

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

 

    Nancy OShea
    Nancy OShea
    Community Expert
    April 10, 2022

    10 year old topic locked.

     

     

    Nancy O'Shea— Product User & Community Expert
    ProDesignTools
    ProDesignTools
    Community Expert
    April 11, 2022

    No need to lock it. Someone posted on my website yesterday about this same message and issue... It's still happening to some customers, so I shared another suggestion which could be helpful.

     

    Yes, the topic is 10 years old, but so is CS6 – and this thread is now up to 278K views.

     

      C
      cassandram93614165
      New Participant
      July 21, 2017

      For those of you whom none of those options worked, here is one that actually worked for me: [Solved]We've encountered the following issues. Installer failed to initialize - YouTube

      And when it finished, my terminal app said this:

        PDApp[3675] <Error>: The function ‘CGFontSetShouldUseMulticache’ is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.

      So, this is apparently why it wasn't working for me.

      B
      brianc51892379
      New Participant
      November 23, 2016

      after beating my head against the wall and getting no help from adobe support.  This finally works

      Installer failed to initialize On Mac Problem Fixed - YouTube

      K
      Adobe Employee
      Kush12
      Adobe Employee
      January 7, 2017

      The below link is the best and easiest solution of the above issue.

      [Solved]We've encountered the following issues. Installer failed to initialize - YouTube

      F
      frankt7018876
      New Participant
      April 2, 2015

      formally when i used to download photoshop it did work perfectly as i expected. Now its misbehaving i dont why and when i click on '' advisor support'' its still says '' advisor discontinued'' whyyyy, i've downloaded application for incase it can help download but no it cant this made me pretty furious but please solve this out.



      thank you 

      neeleshJain
      neeleshJain
      New Participant
      September 24, 2014

      Had the same issue.

      what i did:

      1. Deleted adobe files & folders from application folder

      2. deleted files and folders from utilities folder in applications

      3. deleted files and folders from /Library/application support and ~/Library/application support - adobe folder

      4. deleted files and folders from /Library/preferences - adobe stuff

      [to access the hidden library folder: 1. open finder. 2. click on Go Menu 3. click on Go to folder 4. type "~/Library"]

      i dont know what worked and what didn't among these steps but my problem got solved.

        R
        rebekkahkumar
        New Participant
        March 14, 2015

        Hi,

        I had the issue that the installer would just stop loading -- almost as if it was stuck.  It was not a low bandwidth issue as other files would upload or download quickly via WI-Fi.

        After trying all things above and working with Adobe support directly, I tried one last ditch effort. I plugged directly into the router with a network cable. Low and behold it worked!

        I know this is not a Wi-Fi issue because I have the same problem with safari. It just won't load unless I have a direct connection to the router. But Chrome works fine.

        Just posting in case others have been racking their brains trying everything and this is their issue too.  =)

        B
        bodyguard1202
        New Participant
        January 9, 2014

        I had this trouble, too.

        After uninstall Photoshop CC 14, i cannot reinstall it, with this error like your error, after 2-3 ours setup, config, .................. ^^! I find the way to fix it, so easy =]]

        Setup 'Adobe Creative Cloud' then install your soft, it's all (for me )

        Hope this can help you.

        M
        Mario_Tomić
        New Participant
        July 25, 2013

        I've just experienced the same problem and the solution is to disconnect from the internet.

        T
        T-Dolla
        New Participant
        July 21, 2013

        I am having this same problem was there a solution to this that you found? My only difference is that i am on a pc and not a mac.

        R
        RonMasters
        New Participant
        July 21, 2013

        Yes, it was a missing file: "Adobe Application Manager". I got the link to it by trying to uninstall PSE 11. Probably you can just search Adobe downloads. Didn't have to uninstall PSE, just re-did the PSE installation after installing AAM. Here's my post...

        15.RonMasters

        ,

        Jun 22, 2013 3:32 PM in reply to rob-ART

        I had exactly this problem trying to move my recent purchase of PSE 11 to my brand new MacBook Air.

        The solution was:

        1) I found the Adobe Uninstaller in Utilities/Adobe Installers/Uninstall Adobe Photoshop Elements 11

        Clicked it, was told the Adobe Application Manager was missing, got a link to download it.

        2) downloaded & installed the Adobe Application Manager

        3) being optimistic, I installed PSE 11 from the download I already had

        IT WORKED!!!

        very happy boy.

        Was this helpful? Yes NoReply|Edit|Delete

        Ron Masters

        Prodigy: Do not try to think outside the box.

        That's impossible.

        Simply try to realize the truth.

        Neo: Which is?

        Prodigy: There is no box.

        R
        RonMasters
        New Participant
        June 22, 2013

        I had exactly this problem trying to move my recent purchase of PSE 11 to my brand new MacBook Air. 

        The solution was: 

        1)  I found the Adobe Uninstaller in Utilities/Adobe Installers/Uninstall Adobe Photoshop Elements 11

              Clicked it, was told the Adobe Application Manager was missing, got a link to download it.

        2) downloaded & installed the Adobe Application Manager

        3) being optimistic, I installed PSE 11 from the download I already had

        IT WORKED!!!

        very happy boy.

        V
        venkk
        New Participant
        May 12, 2012

        At first download the Adobe applciation manager manually from the locations:

        Mac: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID=4438

        Windows: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437

        Later If you are still facing issue. Rename Media_db, pdb and OOBE folder.

        The path for the above files will be:

        1: OOBE

        Windows: C>Program files or Program files(x86)>Common files>Adobe>OOBE and rename the OOBE folder to like (OOBEold).

        Mac OS X : Macintosh HD>Library>Applciation support>Adobe>OOBE .

        Note: The library will be hidden in Mac OS X version 10.7 and later you can access the hidden library ie the root library by In the Finder, choose Go > Go To Folder.

        In the Go To Folder dialog, type ~/Library and click Go to access the hidden library.

        2:Location of Media_db, pdb files.

        Windows: C>Program files or Program files(x86)>Common files>Adobe>Caps

        Mac OS X : Macintosh HD>Library>Applciation support>Adobe>Caps.

        After renaming OOBE, Media_db, pdb files run the Application manager which was downloaded and if the issue still persists then:

        Create a new Administartor account and the restart the computer and log in back to the created new admin account , log in to CCm account and then try it will work.

        If you have queries regarding Creative Cloud installation and setup, you  can contact support using the below link.

        http://helpx.adobe.com/contact/


        1) Choose 'Creative Cloud' from the field 'Select Your Adobe Product'

        2) Choose the option " Download, installing and setting up" from drop down menu for the option ' Tell us what you need help with?'



          R
          rob-ARTAuthor
          New Participant
          May 21, 2012

          I tried Vikrant Rai's suggestion. The CSCleanerTool didn't find anything to clean.

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