reinstalling Dreamweaver [CS5.5 upgrade, won't accept previous version 8 serial number]

[jimc70520465]

I use dreamweaver CS5.5, an upgrade from dreamweaver 8. My pc crashed and I lost dreamweaver. When I tried reinstalling it won't install so I'm setting dreamweaver up on my laptop.

On completion, I enter my product number and I'm asked for my previous version Dreamweaver 8. I put that product number in and although correct I'm told it is not a participating product. I was using it for a number of years and have bought add ons for it. So why won't it accpt now? On a PC running windows 7

[Title edited for clarity... Mod]

[John T Smith · Accepted solution]

1st, check to be sure you are entering what Adobe has on file to verify your serial numbers

Find your serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Serial number issues require Adobe help

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Serial number and activation support (non-CC)

http://helpx.adobe.com/x-productkb/global/service1.html