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juliec3559322
juliec3559322
New Participant
April 27, 2017
Answered

Unable to Uninstall CS4 because Uninstall link is not functional

  • April 27, 2017
  • 2 replies
  • 2301 views

Working in Mac Yosemite environment.

CS4 was transferred from a previous Mac/OS to this one.

Would like to uninstall CS4, which is nonfunctional anyway, because I am about to launch a new project using Creative Cloud version.

Saving files is not an issue; I have not used CS4 since 2013. I just want the app gone.

However, the uninstall button/link simply cycles for about 5 seconds (with an Adobe icon bouncing in the dock), and then fails to open.

Have found no work-around in forums.

Thank you for assistance.

    This topic has been closed for replies.
    Correct answer BobLevine

    No, because the first step is to uninstall, which is what I cannot do.


    Forget that. Just download the tool and run it.

    2 replies

    wrensauer
    Community Manager
    wrensauerCommunity Manager
    Community Manager
    April 27, 2017

    Moving to Downloading, Installing, Setting Up where you should get some more assistance with uninstalling.

    BobLevine
    BobLevine
    Community Expert
    April 27, 2017

    Try this:

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    juliec3559322
    juliec3559322Author
    New Participant
    April 27, 2017

    Thank you. But this procedure takes me right to THE THING that does not work. Namely, the uninstaller in the Applications > Utilities > Adobe Installers folder

    BobLevine
    BobLevine
    Community Expert
    April 28, 2017

    Did you run the CC Cleaner Tool?

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