Skip to main content
A
Anonymous
February 16, 2015
Answered

What firewall port do I need to open for the Adobe Cloud?

  • February 16, 2015
  • 2 replies
  • 3285 views

We want to use the Adobe Premiere Pro but unable to get through the Adobe Cloud due to network issues (Error message “server cannot be found”)

So what firewall port do we have to open to allow traffic to go to   Adobe Cloud?

Also is it possible to set the software to use IE proxy rather than route to internet directly?

Thanks

This topic has been closed for replies.
Correct answer Rajashree Bhattacharya

I am not the best person to answer it, I would request you to contact Adobe Support Contact | Adobe

I am also moving the post to the download & install

Regards

Rajshree

2 replies

J
Jimmy3K
Inspiring
February 16, 2015

It's likely your seeing this message as part of an outage that multiple users have reported. Shutting off my firewall entirely did not resolve it.

I put a call into Adobe on Friday and was told it would be escalated. It's now Monday afternoon and the problem persists with no response from Adobe at this time.

Rajashree Bhattacharya
Community Manager
Rajashree BhattacharyaCommunity Manager
Community Manager
February 16, 2015

Please refer to:

Unable to reach Adobe servers, Please check firewall settings and try again

In Creative Cloud Application "unable to reach adobe servers please check your firewall settings"

Unable to reach Adobe servers when opening Creative Cloud

They have host of information.

Regards

Rajshree

A
Anonymous
February 16, 2015

Hi Rajshree,

Thanks for your response. I have seen other post which the resolution was to allow the “xxxx.adobe.com”

My problem is that our firewall don’t have support domain so I need to use specific IP addresses.

From other post it seems xxxx.adobe.com is a list of dynamic IP addresses so that won’t solve my problem

Is it possible to set the Adobe Cloud and Premier to use IE proxy? (traffic via web proxy will always be allowed)

Thanks

Colin

B
blobfan1
Participating Frequently
February 16, 2015

<this scam has been reported in back room>

Provide your number so my support person will call you and provide you the creative cloud for life time free

Thanks & Regards

Adobe Forums


</this scam has been reported in back room>

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices