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Participating Frequently
March 27, 2024
Open for Voting

Show Update Size and allow Pause (not Stop) on active updates

  • March 27, 2024
  • 25 replies
  • 3346 views

It is baffling to me in 2024, that one of the biggest media production suites, has such a terrible Install / Update experience.

 

Simply put, when one of my Adobe Apps receive an update, I want to be able to know whether I can commit to an update or leave it for some other time where my PC will have *supposedly enough* idle time for the update. I do not want to gamble whether Adobe CC Client can finish a given update, by the time I complete my other tasks elsewhere.

 

Some must have, basic features that are software industry standards for ages:

 

- Show users the update size for the software in Adobe CC Client. I want to know whether the update is a 5 minute patch, or a 30+ minute feature update. No, stating "Improvements to the Text Based Editing process and speed using AI features" does not give me an idea. 

 

- Allow users to "Pause" updates. Currently, the only option is to "Stop" the update, which cancels it out entirely, removing the already downloaded files, requiring you to start anew. So many times I had instances of updates taking way too long, but because there is no way of limiting how much bandwidth Adobe CC uses for updates (despite there being one for file syncing), Adobe CC just hogs my entire bandwidth, rendering my entire home network useless for the duration of the update. There is nothing more infuriating than having to scrap a long update, because something came up that I needed the bare minimum internet for.

 

- Allow users to set bandwidth limits for Software Updates, the same way there are limiters for data syncing with the cloud. Or at least there used to be, now that I check, that's been removed from Preferences as well. It really should not be acceptable that I have no control on whether Adobe CC just hogs my entire network bandwidth or not. 

 

"Just do it when you go to bed" is not a solution, when most people prefer to turn off their devices when they are not in active use.

25 replies

Participant
November 5, 2025

honestly i'm inclined to agree with everyone else here in saying we don't want obscured "smart" options for this.

 

Please just let us set an (optional) bandwidth limit. I haven't been able to update anything this week, because as soon as I do Adobe's firehose shuts down the internet for our entire office, I'm having to turn off auto updates as currently every time I turn my pc on in the morning, everyone else loses access to the internet.

 

if it's not on by default, nobody gets hurt by it. but the users will know how much bandwidth they can spare better than a "smart" app that now needs permissions to monitor traffic for my entire machine?

not to mention that creative cloud has no way of knowing how many other users there are on our network, so monitoring one PC's usage is pointless if you're in a shared office.

jane-e
Community Expert
Community Expert
October 18, 2025

Thank you for the update, @Kalvyn Rasquinha!

 

While my download speed is fast, I have vivid memories of installing a newer version of Photoshop on my 94-year-old aunt's computer. She lived on top of a mountain with gorgeous views and it took 9 hours for the download.

 

Jane

kglad
Community Expert
Community Expert
October 18, 2025

 negative.

Kalvyn Rasquinha
Community Manager
Community Manager
October 18, 2025

Hey everyone. The 6.8 version of the Creative Cloud app (just rolled out) will have a preference setting to enable low bandwidth mode. We haven't enabled this feature yet given historical data that tells us when the download time increases, we see it impact the likelihood of users successfully installing. As you can imagine, increasing download error rates is not something we want to have happen at MAX (https://max.adobe.com/) when a lot of the teams release app updates. We'll be gradually enabling visibility of this preference once we're past MAX and monitoring the impact to install success rates. Let me know if you're interested in early access - I can check if it's low effort to enable it for a limited set of Adobe IDs.

 

The capability we're releasing in 6.8 will limit bandwidth when you manually update your apps. Based on how it performs, we'll also be expanding this for auto-update and scheduled update workflows. Additionally, we're working with the app teams to reduce the size of the binary downloaded when it's a minor version update.

kglad
Community Expert
Community Expert
October 2, 2025

i think adobe has its hands full trying to do what most of us see.

Inspiring
October 2, 2025

And still no improvement at end of 2025....

KaanGTAuthor
Participating Frequently
March 5, 2025

@Arctics Sadly, all the updates you see are what we got in this thread. It is certainly frustrating, as the complaint dates back years before this thread as well.

Participating Frequently
March 3, 2025

Did you ever get any updates on this? It's the first EVER sign I've seen of ANYTHING being done about this. So thanks for pursuing. 

Participant
November 11, 2024

A smart solution might be good in the long run, but seeing as this problem still exists after years of users complaining, why just not follow Occam's razor and just put in option for manual limit. 

Issues I can see with other solutions:
* Detect system usage and start download when computer is not used.
- What if the user comes back 2 min later and needs to do work? Is the update then paused? And/or is the program usable during this time? Or they are just chilling and watching Netflix and the smart system starts downloading without checking how much it can use without disrupting other programs. (Currently there is buffering on twitch, youtube and netflix when creative cloud starts downloading).

* Use schedueled hours.
- What if the user keeps the computer off when not actively working on it?

You could just follow what Steam, Epic Games and others have done and just add "Limit download speed" option in settings and let user specify limit by KB/s. This way the user can change this depending on their need. The app would not need to think about system usage, download speed or anything other than what the user set, making it a lot easier to implement while giving the users full control. 

Participant
November 11, 2024

Thank you for the update @Kalvyn Rasquinha.
In response to some of the questions raised since my message: I don’t use auto-update, so a smart update option wouldn’t be relevant for me. Also, as not everyone keeps their machine running overnight, an out-of-hours update feature may not be widely beneficial. What would be most helpful, and perhaps more urgent, is a manual option to select the download speed/limit. If a limiter, like the one for cloud files, is available, I wouldn’t be concerned about the time taken, but displaying the file size would be useful to gauge download time.