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Tinaosaurus
New Participant
October 27, 2021
Answered

Adding newer Illustrator versions to Automation in Mac Security

  • October 27, 2021
  • 8 replies
  • 6665 views

I've been having an issue where Illustrator won't allow me to use pen pressure from my Wacom tablet, even though the computer itself (MacBook Pro) is reading the pressure signal. In all that I've read online, it says to enable Automation for Illustrator in Privacy and Security. See here: https://help.astropad.com/article/168-illustrator-mojave

 

The problem was that Illustrator wasn't showing up as an application to enable under Automation. Someone on Reddit managed to get this option to pop back up by installing the 2020 version of Illustrator: https://www.reddit.com/r/MacOS/comments/obmu9g/adding_adobe_illustrator_to_the_security_privacy/

 

My problem is that I've never had that version installed on any of my machines from Creative Cloud, as I've only just started using Illustrator recently. Is this a patch that Adobe will need to release? Or is there a way to access an older version of Illustrator if I've never had it installed on my computer? Any help would be appreciated. 

    This topic has been closed for replies.
    Correct answer Anshul_Saini

    Hi All,

     

    We are sorry for the inconvenience caused by this issue. We understand this is a long-standing issue, but I am glad to inform you that this is resolved with update v26.2.1. Please update the app. This update fixes the issue of Wacom tablets not having pen pressure on macOS.

     

    However, if you are not using a Wacom tablet, then I would suggest you install both the Wacom driver & your tablet driver, which will help you get the pen pressure. This is a tested resolution/ workaround for Non-Wacom tablets, and we have confirmed this with multiple users. Let me know if it works for you.

     

    I hope this helps!

     

    Thanks & Regards,
    Anshul Saini

    8 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    April 29, 2022

    Hi All,

     

    We are sorry for the inconvenience caused by this issue. We understand this is a long-standing issue, but I am glad to inform you that this is resolved with update v26.2.1. Please update the app. This update fixes the issue of Wacom tablets not having pen pressure on macOS.

     

    However, if you are not using a Wacom tablet, then I would suggest you install both the Wacom driver & your tablet driver, which will help you get the pen pressure. This is a tested resolution/ workaround for Non-Wacom tablets, and we have confirmed this with multiple users. Let me know if it works for you.

     

    I hope this helps!

     

    Thanks & Regards,
    Anshul Saini

    A
    Augie23951414g9sm
    New Participant
    April 12, 2022

    I have the current version of illustrator 2022 and this issue STILL has not been addressed. ive asked for the link to illustrator 2020 and was redirected to a full mailbox.  it been about 2 weeks from opening my brand new mac/wacom and i can't use it with illustrator. 

     

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    April 12, 2022

    Hi @Augie23951414g9sm,

     

    I have reverted to your DM. Please check!

     

    Regards,

    Anshul Saini

    A
    Aaron15A7
    New Participant
    February 7, 2022

    Hi, I am having the same issue where I am able to use the tablet and pen on other Adobe software but Illustrator could not recongnize and enable the pen pressure from my Wacom tablet PTH-651. I am current with Adobe Illustrator 2022. I would also like to have access to an older version of Illustrator. 

     

    Thanks,

    Aaron

    O
    Olga Chandel
    New Participant
    February 7, 2022

    Hi

    You will need to message to the live chat and ask them for the 2020 download version.

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    February 1, 2022

    Hi All,

     

    We are really sorry to hear about your experiences. The product team is aware of the issue, and they are currently working on a fix. I would request you and others to please be patient and stay tuned for the updates.

     

    In the meantime, I would request you to reach out to me via DM. I will provide you with a direct download link to an Illustrator version 2020. To send me a DM, click on my profile picture and click on the " Send a Message" button.

    Note: The download link expires after 24 hours. So, I will be sharing the download link via DM only until this issue gets fixed.

     

    Thanks & Regards,

    Anshul Saini

      O
      Olga Chandel
      New Participant
      February 4, 2022

      hi, i'm having the same issue (

      N
      Nicholas229013792k5r
      New Participant
      February 4, 2022

      Message the live chat and ask them for the 2020 download version. They will give you 24 hour access. Once you download it, open it and accept all the prompts. Then go to illustrator 22 and see if the tablet works. If it does you can uninstall illustrator 2020 and it will keep working 

        N
        Nicholas229013792k5r
        New Participant
        February 1, 2022

        This issue is still not resolved. Can adobe make a patch for this?

        Lukas Engqvist
        Lukas Engqvist
        Adobe Expert
        December 8, 2021

        On my home computer that has been upgrading versions of illustartor all works as it should. On my work computer which is security managed by IT department I have not been able to solve this issue… but the work around for simple pressure support is to use and/or modify the Wacom 6-D Brushes. (There is a basic Calligraphy brush there) 
        Other brushes such as custom scatter brushes I do not have a solution for. The Pen parameters remain greyed out.

          F
          Fahrudin5C13
          New Participant
          November 23, 2021

          Anyone fix this damn issue? so annoying 

          P
          philb16328742
          Participating Frequently
          December 8, 2021

          Its a bug with newer AI versions apparently. AI does not install correctly on Macs and the Automation entry does not get created. AI 2020 does create the entry however but newer versions don't.

           

          You can't download 2020 anymore without contacting support. Needs fixing really not avoiding.

            Anshul_Saini
            Community Manager
            Anshul_SainiCommunity Manager
            Community Manager
            October 27, 2021

            Hi there,

             

            Sorry about the trouble. You may try the steps shared by Jaime (https://community.adobe.com/t5/illustrator-discussions/wacom-intuos-4-not-working-with-illustrator-catalina/m-p/12381328#M291199) and let us know if it helps with pen pressure not working in Illustrator.

             

            We'll be looking forward to your response.

             

            Thanks & Regards,

            Anshul Saini

            T
            TinaosaurusAuthor
            New Participant
            October 28, 2021

            The main issue with the approach that you suggested is that I can't download and install Illustrator 2020. In Creative Cloud, only 2021 shows up as an older version. This is because I only recently started using Illustrator, so I never installed the 2020 version. Is there a way to get access to Illustrator 2020 in my case?

              Anshul_Saini
              Community Manager
              Anshul_SainiCommunity Manager
              Community Manager
              November 2, 2021

              Thanks for checking out the post. I understand you can't download the 2020 version directly from the Creative Cloud. But you may try uninstalling the latest Wacom driver and Installing older Wacom driver 6.3.39-1 as it has worked for other users. Also, try the steps suggested in this help article (https://helpx.adobe.com/illustrator/kb/illustrator-cc-crash-wacom-drivers.html). I hope it helps!

               

              Regards,

              Anshul Saini

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