Adding newer Illustrator versions to Automation in Mac Security

New Here ,
Oct 26, 2021 Oct 26, 2021

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I've been having an issue where Illustrator won't allow me to use pen pressure from my Wacom tablet, even though the computer itself (MacBook Pro) is reading the pressure signal. In all that I've read online, it says to enable Automation for Illustrator in Privacy and Security. See here: https://help.astropad.com/article/168-illustrator-mojave

 

The problem was that Illustrator wasn't showing up as an application to enable under Automation. Someone on Reddit managed to get this option to pop back up by installing the 2020 version of Illustrator: https://www.reddit.com/r/MacOS/comments/obmu9g/adding_adobe_illustrator_to_the_security_privacy/

 

My problem is that I've never had that version installed on any of my machines from Creative Cloud, as I've only just started using Illustrator recently. Is this a patch that Adobe will need to release? Or is there a way to access an older version of Illustrator if I've never had it installed on my computer? Any help would be appreciated. 

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correct answers 1 Correct answer

Adobe Employee , Apr 28, 2022 Apr 28, 2022

Hi All,

 

We are sorry for the inconvenience caused by this issue. We understand this is a long-standing issue, but I am glad to inform you that this is resolved with update v26.2.1. Please update the app. This update fixes the issue of Wacom tablets not having pen pressure on macOS.

 

However, if you are not using a Wacom tablet, then I would suggest you install both the Wacom driver & your tablet driver, which will help you get the pen pressure. This is a tested resolution/ workaround for Non-

...

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Hi there,

 

Sorry about the trouble. You may try the steps shared by Jaime (https://community.adobe.com/t5/illustrator-discussions/wacom-intuos-4-not-working-with-illustrator-c...) and let us know if it helps with pen pressure not working in Illustrator.

 

We'll be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Oct 28, 2021 Oct 28, 2021

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The main issue with the approach that you suggested is that I can't download and install Illustrator 2020. In Creative Cloud, only 2021 shows up as an older version. This is because I only recently started using Illustrator, so I never installed the 2020 version. Is there a way to get access to Illustrator 2020 in my case?

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Adobe Employee ,
Nov 02, 2021 Nov 02, 2021

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Thanks for checking out the post. I understand you can't download the 2020 version directly from the Creative Cloud. But you may try uninstalling the latest Wacom driver and Installing older Wacom driver 6.3.39-1 as it has worked for other users. Also, try the steps suggested in this help article (https://helpx.adobe.com/illustrator/kb/illustrator-cc-crash-wacom-drivers.html). I hope it helps!

 

Regards,

Anshul Saini

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New Here ,
Nov 15, 2021 Nov 15, 2021

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I have the same problem. The problem is that Illustrator is not present in Automation panel. Wacom tablet is doing its job properly. 

 

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Hi @shimonm26503010,

 

Sorry about the trouble. I would like to know if you have tried the steps suggested above by me. If not, please try them and kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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Hi Anshul,

I suffer from this exact problem as well.  Pressure sensitivity options are not available in Illustrator brush settings.  Severity level = total blocker for my work.

Setup:

  • MacOS 12.0.1 on Apple silicon
  • Wacom Driver 6.3.44-2 / Model Intuos Pro (medium)
  • Creative Cloud / Illustrator 2022

Symptoms: 

Wacom driver installs correctly.  Pressure sensitive capability confirmed working within the Wacom System Preferences panel itself.  However I do not see any entry for Adobe Illustrator -> tablet driver within SystemPreferences -> Security & Privacy -> Automation.

Troubleshooting steps tried:

  • Uninstalling & re-installing both Illustrator and the Wacom tablet driver (newest versions of both)
  • Uninstalling both, and reinstalling using the Wacom driver version 6.3.39-1
  • Uninstalling both, and reinstalling using Adobe Illustrator 2021 and Wacom driver version 6.3.39-1.
  • Specifically launching the "Intel" emulated version of Adobe Illustrator 2022

Next steps:

Can you provide us with a way to install the 2020 version of Illustrator?  From the other thread, that might be a potential fix.  Creative Cloud app does not offer Illustrator version 24.x as an older version for install.

 

Sincerely appreciate your help on this blocking problem,

ehzorg

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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Even Wacom themselves suggest as a fix installing Adobe Illustrator version 2020:

https://support.wacom.com/hc/en-us/articles/4412354516247-Why-is-pressure-not-working-in-Adobe-Illus...

This feels like an Adobe bug - Illustrator should be requesting the automation privileges from the system, but it doesn't.

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Hi @ehzorg,

Sorry about the trouble. I would request you to please try the steps suggested in this help article (https://helpx.adobe.com/illustrator/kb/illustrator-cc-crash-wacom-drivers.html#:~:text=Pressure%20op...). Let us know how it goes.

 

Regards,

Anshul Saini

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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Hi Anshul - that has already been tried.  I will open a support case and relay any progress to the poor customers in this thread.

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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Dear all,

Solution verified.  Adobe support tech downloaded Illustrator 2020 (v24.x) onto my system via remote screen-share, and installed it.  Immediately after launching it, Illustrator requests system permission to control other apps.  After granting that permission, we see it appear in System Preferences -> Security & Privacy -> Automation.  Then we quit Illustrator 2020, relaunch v2022, and brush options include the ability to set pressure.  2020 can be uninstalled after that if desired.

 

Good luck.

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Community Beginner ,
Nov 21, 2021 Nov 21, 2021

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ive been trying to fix this for 2 weeks and had no success at all this is my last chance otherwise im going crazy. ahow do you get adobe support tech to screenshare with you.

thank you

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Community Beginner ,
Nov 21, 2021 Nov 21, 2021

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i did it. im happy now thank you

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Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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Anyone fix this damn issue? so annoying 

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Community Beginner ,
Dec 07, 2021 Dec 07, 2021

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Its a bug with newer AI versions apparently. AI does not install correctly on Macs and the Automation entry does not get created. AI 2020 does create the entry however but newer versions don't.

 

You can't download 2020 anymore without contacting support. Needs fixing really not avoiding.

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Community Expert ,
Dec 07, 2021 Dec 07, 2021

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On my home computer that has been upgrading versions of illustartor all works as it should. On my work computer which is security managed by IT department I have not been able to solve this issue… but the work around for simple pressure support is to use and/or modify the Wacom 6-D Brushes. (There is a basic Calligraphy brush there) 
Other brushes such as custom scatter brushes I do not have a solution for. The Pen parameters remain greyed out.

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New Here ,
Jan 31, 2022 Jan 31, 2022

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This issue is still not resolved. Can adobe make a patch for this?

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Adobe Employee ,
Feb 01, 2022 Feb 01, 2022

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Hi All,

 

We are really sorry to hear about your experiences. The product team is aware of the issue, and they are currently working on a fix. I would request you and others to please be patient and stay tuned for the updates.

 

In the meantime, I would request you to reach out to me via DM. I will provide you with a direct download link to an Illustrator version 2020. To send me a DM, click on my profile picture and click on the " Send a Message" button.

Note: The download link expires after 24 hours. So, I will be sharing the download link via DM only until this issue gets fixed.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Feb 04, 2022 Feb 04, 2022

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hi, i'm having the same issue (

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New Here ,
Feb 04, 2022 Feb 04, 2022

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Message the live chat and ask them for the 2020 download version. They will give you 24 hour access. Once you download it, open it and accept all the prompts. Then go to illustrator 22 and see if the tablet works. If it does you can uninstall illustrator 2020 and it will keep working 

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New Here ,
Feb 04, 2022 Feb 04, 2022

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thank you, will try that

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New Here ,
Feb 04, 2022 Feb 04, 2022

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Thank you, it worked. will keep 2020 version for a little bit, just in case. 🙂

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New Here ,
Feb 06, 2022 Feb 06, 2022

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Hi, I am having the same issue where I am able to use the tablet and pen on other Adobe software but Illustrator could not recongnize and enable the pen pressure from my Wacom tablet PTH-651. I am current with Adobe Illustrator 2022. I would also like to have access to an older version of Illustrator. 

 

Thanks,

Aaron

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New Here ,
Feb 07, 2022 Feb 07, 2022

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Hi

You will need to message to the live chat and ask them for the 2020 download version.

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New Here ,
Apr 11, 2022 Apr 11, 2022

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I have the current version of illustrator 2022 and this issue STILL has not been addressed. ive asked for the link to illustrator 2020 and was redirected to a full mailbox.  it been about 2 weeks from opening my brand new mac/wacom and i can't use it with illustrator. 

 

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