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Application Window Stuck to Single Point on Screen

Community Beginner ,
Aug 26, 2023 Aug 26, 2023

Before I go deep trying to figure out why this is happening, I thought I'd just make a casual post about it, just in case I'm doing somemthing stupid that has an easy fix.

 

Illustrator and Photoshop seem to be locked to a single position on my screen(s). As shown in the attached video, click and drag snaps back to the original position regardless of what you do.

 

The windows snapping features are turned off. I have the beta versions of Illustrator and Photoshop installed as well as the current stable non-beta versions. This snapping behavior is occuring in both.

 

Win 10 x64, RTX 3070

TOPICS
Bug , Performance
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correct answers 2 Correct answers

Community Expert , Oct 21, 2023 Oct 21, 2023

こんにちは。

下記のスレッドは皆さんの助けになりますか?

(日本語コミュニティです)

ありがとう。

 

ウィンドウが移動できません 

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Adobe Employee , Nov 07, 2023 Nov 07, 2023

Hello All,

 

Thank you for your patience with this issue. We've been actively working on a possible fix, and we've just released the latest Beta build (version 28.1.87). Could you please give it a try and let us know if the problem is resolved with this version? Your feedback will help us ensure a smoother experience for you. Thanks for your understanding and cooperation!

Anshul_Saini_0-1699361504980.png

 

Best,

Anshul Saini

 

#Marking it correct to highlight & notify you all.

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correct answers 1 Pinned Reply

Adobe Employee , Sep 28, 2023 Sep 28, 2023

Hi @detailed_smarts98A7 @jonsharpe @mmcconne78 @hidepooh @skipperadam,

 

Thank you for reporting the window positioning issue in Adobe Photoshop and Illustrator. We appreciate your patience and the detailed information you've provided.

 

We want to inform you that we have logged a bug with our product team to investigate and resolve this issue. Your reports have been instrumental in helping us understand the scope of the problem.

 

If we need any further information or updates, we will reach out

...
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New Here ,
Oct 22, 2023 Oct 22, 2023

@katayanagi51 

 

That worked for me!

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Community Expert ,
Oct 22, 2023 Oct 22, 2023

HI, @mmcconne78

Glad to be of service. Thanks for the feedback.

 

@Anshul_Saini

I would appreciate it if you could add this information to your report to the product team. Thank you in advance.

 

どうもありがとう!

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Community Beginner ,
Oct 23, 2023 Oct 23, 2023

返信いただいた通り、“ドラッグ時にウィンドウ内容を表示する” にチェックを入れたところ、たしかにメインウィンドウが移動できないという症状は消えました。

しかし、この“ドラッグ時にウィンドウ内容を表示させない” 設定にしている人は僕もそうですが、故意にこの設定をOFFにしているわけで、他のAdobeアプリ、また他のバージョンでは本問題は起こらわないわけですから、いずれにしても Adobe側の方で早急に対処してほしいと願うばかりです。

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Adobe Employee ,
Nov 07, 2023 Nov 07, 2023

Hello All,

 

Thank you for your patience with this issue. We've been actively working on a possible fix, and we've just released the latest Beta build (version 28.1.87). Could you please give it a try and let us know if the problem is resolved with this version? Your feedback will help us ensure a smoother experience for you. Thanks for your understanding and cooperation!

Anshul_Saini_0-1699361504980.png

 

Best,

Anshul Saini

 

#Marking it correct to highlight & notify you all.

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New Here ,
Nov 29, 2023 Nov 29, 2023
LATEST

I had the same issue. Only came up this week.

The Beta 28.2 version (Win) fixed the problem.

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