Artboard Rotation while using touchpad for zoom in Illustrator 25.3

[Amir Mahdi Moslehi]

Hi, recently I faced a new problem. When I use the trackpad for zoom-in/out the artboard keeps rotating. I don't know how can I fix this problem.

[fanbrahms]

Thank you! Worked with the shift pressed together with the rotate view tool. Have a great day!

[Chaz5C40]

I'm trying to work on a new project and I just rotating the canvas but I'm not clicking R or anything to rotate. But now I can't change it back to straight. How do I change it back without starting over and keep it from happening. 

[Doug A Roberts]

Reset the rotation by double-clicking the rotate view tool in the toolbar, choosing reset from the view menu, or using the contextual tool controls in the bottom left of the screen:

[Ton Frederiks]

Or use the Escape key.

[chloem43901419]

It keeps rotating by accident and I absolutely hate it. 

[pixxxelschubser]

Hi.

Apparently, is not possible to disable the Rotate View feature.

But you can add a comment and vote there for example:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43637925-canvas...

[pixxxelschubser]

But you can add a comment and vote there for example:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43637925-canvas...

[Henry5CAC]

Hi, maybe I just haven't found this yet, but is there a tool that will allow me to suppress or lock the rotate view feature? The new mac book pro's have a trackpad that is so large that it is almost impossible to navigate the artwork without accidentally knocking it into a 5-15 degree tilt..... If this doesn't exist, I hope it gets added asap. 

[pixxxelschubser]

Sorry, that's the only answer right now:

Hi.

Apparently, is not possible to disable the Rotate View feature.

But you can add a comment and vote there for example:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43637925-canvas...

By @pixxxelschubser

[pixxxelschubser]

But you can add a comment and vote there for example:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43637925-canvas...

[RL090593]

please fix. its annoying, it happens every time i need to zoom or move the canvas (NOT ROTATE), its preventing my workflow and this is just about the last straw before i cancel my membership and switch to afinity. no one asked for this. i've never needed this feature nor will i ever need this feature.

[m1b]

I agree that this should be a preference setting that we can turn off. "Trackpad rotate gesture rotates view"?

In the meantime, if you are using a mac, and don't use rotate gesture in other apps, you can turn it off in system preferences > Trackpad > Scroll & Zoom:

[Srishti Bali · Accepted solution]

Hi all,

Sorry about the trouble this feature has caused. We are working on the feedback shared by all of you and will be sharing all the updates related to this issue on our UserVoice page ( https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43637925-canvas... ).

Till the time it is fixed, please try one of the workarounds already shared on this post, i.e.:

• Press the Esc key.
• Double click the Rotate View tool.
• Press Cmd + Shift+1 (Mac) or Ctrl+Shift+1 (Windows).

We hope that a permanent fix will be available soon. Please stay tuned for updates and thanks in advance for your patience. 

Regards,

Srishti

[stephanieo77691348]

Key commands definately help! I hope there will be an option to lock this feature soon

[meganm21553694]

Thank you for the nicely framed question and helpful answers. I did this on accident with my trackpad too, in my normal workflow.... After reading the asnwers here I immediately went and disabled this feature. Now hoping that things like this are not auot-enabled in Preferences in the future lol it's very frustrating.

[Odilbek5FEB]

hi there, im using macbook. I accidentally turned a document (with two fingers on the touchpad). now I сant rotate to 0 degrees, maximum I can rotate ~5 degrees. couldnt find anything about it on the internet 😞

[Doug A Roberts]

Reset the rotation by hitting the Escape key, double-clicking the rotate view tool in the toolbar, choosing reset from the view menu, or using the contextual tool controls in the bottom left of the screen:

[Odilbek5FEB]

hi there, im using macbook. I accidentally turned a document (with two fingers on the touchpad). now I сant rotate to 0 degrees, maximum I can rotate ~5 degrees. couldnt find anything about it on the internet 😞

[juliereyes07]

@Odilbek5FEB  This is how I've been fixing it. Type 0 in there:

.

[MarkGould]

It's not making a lot of sense to me why Adobe supports the community.adobe.com forums, the uservoice platform, the Slack channel and for now the prerelease forums - there are too many places to track down what's being posted about the issues. Time for consolidation?

[Doug A Roberts]

If it's any consolation, I completely agree.

[janet-eyecandy]

I dislike this new tool. I spend more time readjusting my board after I accidentally rotate my artwork with trackpad.

[MarkGould]

For what it's worth on my system 2018 iMac/Big Sur/Apple trackpad: it appears there is a system wide difficulty in recognizing pinch/zoom/rotate on the Apple trackpad - it's difficult to employ rotating in a similar way even in the Apple Maps app. What Apple does get right is that when rotating there's a 'snap to standard view' employed when rotating so at least there's that. This is suggested along with a lock feature for those who don't want to use it.

[hungrycarly]

Just adding another voice to the thread... My work day was SO much longer because of this update. I have designed with great ease and success for years with my Mac Book Pro but today was a doozy. Please, please, please make an option to turn this rotation feature off. The number of times today I corrected the artboard orientation was absurd.

[charleh]

I would love to be able to lock and unlock the rotate view with shortcuts too, so that I wouldn't need to go into menu settings to change it. In the meantime I have set up a personal shortcut cmd + shift + 0 for reset view rotation, that way I can fit to screen the active artboard and reset rotation with two very quick shortcuts. Shouldn't need to though!!

[jiyoonk12456664]

It should be fixed soon. Many tools in illustrator must suggest on/off option.

[amyctyrrell]

please remove or provide a lock this is slowing me down so much its extreamly irrritating