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CGS_Prepress
Participant
July 1, 2020
Answered

Blank workspace Illustrator on macOS

  • July 1, 2020
  • 3 replies
  • 865 views

When opening saved and new files on illustrator, the program stops working and won't display the file, tools or options. The only solution is to quite illustrator and restart it. this has been happening to me on the newest version and passed verions on 24.

 

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This topic has been closed for replies.
Correct answer Monika Gause

Since this happens when opening files or creating new ones: is a printer connected, turned on and set as the default printer? If not, set up a PDF printer. And even if you did that some time ago, please check it.

3 replies

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
July 26, 2020

Hi there,

 

I would like to know if the steps suggested above worked for you, or the issue still persists.

Kindly update the discussion if you still need assistance with it.

 

Thanks,

Srishti

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
July 1, 2020

Since this happens when opening files or creating new ones: is a printer connected, turned on and set as the default printer? If not, set up a PDF printer. And even if you did that some time ago, please check it.

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
July 1, 2020

Hi there,

 

I am sorry to hear about the trouble you are facing with Illustrator. This has been reported by a few other users as well. Please try following the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722?page=1) and let us know how it goes.

 

Regards,

Srishti

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