Can't Move Object in Illustrator CC2020 Using Mouse on Windows 10

[ericv7841367]

I cannot move any items in Illustrator using the mouse to drag the items, I can only move them using the arrow keys. Even if I open up a new document and place in a new object, I cannot open it, so it is not a problem specific to my file. None of my objects are locked. I do not have any hidden dialouges. I've already tried restarting Illustrator, resetting my preferences, etc. None of it works.

This has happened several times in the last few months and so I'm wondering if it's a bug?

I'm using the latest version of Illustrator as of 2/26/2020: Illustrator 24.02 Using Windows 10.

{Renamed by MOD}

[heatherh66664727]

This problem is still persistent, as I too am experiencing it. I am using a Windows 11 Dell laptop and working in Illustrator v29.7.1. 

[Anubhav M]

Hello @heatherh66664727,

I'm sorry to hear you're having the same problem. Could you share more details, like whether Illustrator behaves this way with all files, and a screen recording of your exact workflow and the problem, so I can check it with the team?

Looking forward to hearing from you.

Anubhav

[Seong Ng]

It's happening to me now, just when I'm rushing a few projects, it's driving me crazy. Worse, quitting Photoshop did not help.

[Subsurface_Dude]

Where is the clear response and answer to my mouse inability to move Ilustrator objects???.   I tried to restart and that didnt work.  Using Iliststor 2025 on the PC.  Help!!

[Monika Gause]

And did you try any of the other things?

[aledebarba]

There is no clear response. Read the thread and try the other solutions.

PS:  Using Iliststor 2025 Mac.. 

[Subsurface_Dude]

Using Adobe 2024 over 2025 version worked on the same file. Something is wrong with 2025 PC version Never had this problem during my 34 years using Illustrator.

Earthdude

Get Outlook for iOS<>

[ryle_7336]

Happened to me too. I closed down Illustrator, Photoshop and Premiere, then reopened Illustrator and now it works fine. Seems like it's a bug that happens when overwhelmed with too many Adobe applications/ files open.

[Vojtěch1]

Happened to me too suddenly — solved it by:  save project > quit Illustrator > reopen > working as usual again

[CBiagi]

I ran into this problem just now, it was after I dragged an image from Photoshop into Illustrator, AI gave me the windows error sound when I tried to select or drag elements. It seems that there was some conflict with Photoshop because the element I had dragged from PS still had the Transform box around it. After restarting both apps, AI returned to normal. I think maybe something got "stuck" between the two programs and Illustrator refused to proceed because it was still waiting for Photoshop? Hope this helps someone with the same issue.

[HARSHIKA_VERMA]

Thank you for sharing the solution that worked for you. We really appreciate it. Please feel free to post on the community for any issues in the future.

We will try our best to help.

Thanks,

Harshika