Can't Move Object in Illustrator CC2020 Using Mouse on Windows 10

[ericv7841367]

I cannot move any items in Illustrator using the mouse to drag the items, I can only move them using the arrow keys. Even if I open up a new document and place in a new object, I cannot open it, so it is not a problem specific to my file. None of my objects are locked. I do not have any hidden dialouges. I've already tried restarting Illustrator, resetting my preferences, etc. None of it works.

This has happened several times in the last few months and so I'm wondering if it's a bug?

I'm using the latest version of Illustrator as of 2/26/2020: Illustrator 24.02 Using Windows 10.

{Renamed by MOD}

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. Is it only happening with Illustrator? Is your Windows 10 and Graphic Card driver up-to-date?
Please restart your machine in the safe mode and then try to work on the Illustrator. Let us know if you are able to work there properly. Please follow help article https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode

Looking forward to your response.

Regards,

Ashutosh

[ericv7841367]

It's only happening with Illustrator, I have Photoshop up and it's working just fine. Everything appears to be up to date. I could see how restarting my computer would fix things for the moment but it seems like it will negatively affect workflow as this is something that happens quite frequently. I was hoping there was maybe some long term solution that doesn't require me restarting things in the middle of a project.

[aledebarba]

Same here. Closing Photoshop worked.

[ericv7841367 · Accepted solution]

! For some reason after I closed out of Photoshop, I could move objects again. Not sure what the issue was since there were no dialouge's open in Photoshop. but all is well. Thank you for your assitance. 

[Trent_Lambert]

Just had the exact same problem and closing photoshop fixed. 
What a cooked feature

[Bensamitchell]

exactly the same error with mine and the photoshop fix was the one. 

[jens2763]

I had the same problem.  Thought I was going nuts....

[sorinab10523382]

It happened exactly the same to me! After I have tried every possible solution I could think of and every suggestion I found online and nothing worked, I've stumbled on this little piece of advice. I've closed Photoshop and everything is functional again. Thanks, Oakh!

[Miss-Aych]

Had the same issue but I didn't have Photoshop open, just Indesign. Closing it out didn't work. I had to restart my indesign and Illustrator for it to work. Definitely more buggy since this last update.

[meh67]

Same thing just happened to me today.

Was going nuts. Closing photoshop did not help. Selecting different artboards did not help. Closing out and coming in did not - but quitting Illustrator and coming back did.

Im thinking it might have something to do with the artboards. I wsa copying my artboards by dragging them to the + symbol at the bottom of the artboard panel to create more artboards when it started happening...

_______

Illustrator 24.2.3

MacOS Catalina 10.15.6

Macbook Pro 16-inch 2019

2.4 GHz 8-core Intel Core i9

Memory: 64 GB 2667 MHz DDR4

Graphics: AMD Radeon Pro 5500MM 8 GB

Intel UHD Graphics 630 1536 MB

[tashaneew77837946]

The exact same thing happened to me after copying an artboard with nothing else open.

[Monika Gause]

Same as what? This thread is ruined beyond repair.

If you want help on your issue, please create a new thread and post your system info as well as a description of your issue. Nobody will want to red through the 3 pages of this thread in order to figure out what your issue might be.

[meh67]

Monika, it appears that the "Same thing" is the same thing this entire thread is about. People are responding to the "OP" (that stands for "Original Post"). So this is how it works. Someone creates a Post, and people respond to it. If someone says they are experiencing the "Same Thing" then its about that same thing that the thread is about. If someone had a post about how they love kittens and someone responded "I DO TOO!", well - you can rest assured that person loves kittens as well. You wouldnt ask "YOU DO TOO... What? What are you talking about?!" This is how it has worked for well over two decades. Even back when we just had dial-up. Welcome to the internet.

[Monika Gause]

Well, there are several sub threads in this. And you answered in a sub thread. But if you'd like to continue in this thread, please go ahead.

Since e-mail notification in this forum doesn't work well and the sorting of thread also doesn't work well, a lot of people won't even notice that there has been an addition to the thread. Let alone find you reply in this mess of a thread. But still: your choice.

[defaultaiagf8xja2wl]

Closing Photoshop is super convenient when you are IN Photoshop and edit smart objects imported from Illustrator...

[Anshul_Saini]

Hi @defaultaiagf8xja2wl,

We are sorry to hear about your experience. This is not the experience we want you to have. We will try our best to help you out. Would it be possible for you to share a few details like:

• OS & the exact version of Illustrator and Photoshop
• Is this happening while working/ editing a specific file or all?
• Is this happening intermittently or always?
• Where are your files saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

Also, please try to do the same workflow in Safe Mode (Windows/ Mac) and share your observation with us.

I will be looking forward to your response.

Thanks & Regards,

Anshul Saini

[Steven379060147cgd]

It's 2024 and still happening. I was about to go crazy since I have to finish a presentation in a few hours and this was setting me back. Thanks for this comment it saved me a headache, hope they fix it soon, its been years since this thread...

[Nguyễn Phương]

Not only Illustrator, it happened to all things on the computer, I just can't drag/drop anything  from windows folder/files to browser's images when Photoshop is opened

It seems to stop the function 'drag and drop' of windows (happened in all other apps too)

[fongc61043813]

Just had the exact same problem here and closing photoshop fixed. XD thank you, Oakh!

[asbin]

I'm   also facing same kind of problem

[Monika Gause]

Is this about moving objects with Shift pressed or about having to close Photoshop in order to move your objects?

[Nur Abdul Karim]

yup. for me. cant shift and move with  mouse.

[Srishti Bali]

Hi Nur,

Sorry to hear about this trouble. I would request if you could share a few more details like:

• OS and version of Illustrator
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
• Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
  

  Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

We’re here to help, just need more info.   

Regards,

Srishti

[chrisgaw175]

Hi

some time ago started problems when one wants to use Photoshop and Illustrator together. After some time some functionality in one of them is limited (not always, just happens). I have today the same as above - there was impossible to move any object on artwork, AI was just beeping, restart of Illustrator didn't help, only quiting Photoshop is solving the problem. Both are last versions with all updates (o2 2021) it is starting to happen after some time of work - sytem windows 10. Similar things happens with photoshop - you have to quit illustrator to get control back. As You see problems is still happening.

Regards

Chris