Can't Move Object in Illustrator CC2020 Using Mouse on Windows 10

Community Beginner ,
Feb 26, 2020 Feb 26, 2020

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I cannot move any items in Illustrator using the mouse to drag the items, I can only move them using the arrow keys. Even if I open up a new document and place in a new object, I cannot open it, so it is not a problem specific to my file. None of my objects are locked. I do not have any hidden dialouges. I've already tried restarting Illustrator, resetting my preferences, etc. None of it works.

 

This has happened several times in the last few months and so I'm wondering if it's a bug?

 

I'm using the latest version of Illustrator as of 2/26/2020: Illustrator 24.02 Using Windows 10.

 

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correct answers 3 Correct answers

Community Beginner , Feb 26, 2020 Feb 26, 2020
! For some reason after I closed out of Photoshop, I could move objects again. Not sure what the issue was since there were no dialouge's open in Photoshop. but all is well. Thank you for your assitance. 

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Adobe Employee , Apr 22, 2022 Apr 22, 2022
Hi @M__Smith, I am really sorry to hear about your experience. This is not an ideal workaround you are using. I would request you to please share a few more details like: The exact version of OS, Ai & PS Does it happen while working on some files or all? Is this happening intermittently/ randomly or consistently? Please share a small screen recording of the issue. It would be really helpful for us. Which mouse are you using, or are you using a trackpad? We are here to help. We just nee...

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Adobe Employee , May 19, 2022 May 19, 2022
Hi All, We are sorry for the trouble. I would like to inform you all that a similar issue has been addressed for Mac in Illustrator update along with the latest macOS update, v12.4. I would request you all the update Windows 10 to the latest build and Illustrator to v26.3.1 and share your observation with us. If you are still facing the issue, please share the information asked above. This information will help us investigate the issue further. Please feel free to reach out. We'd be happy to...

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Adobe Employee ,
Feb 26, 2020 Feb 26, 2020

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Hi there,

 

Sorry to hear about your experience. Is it only happening with Illustrator? Is your Windows 10 and Graphic Card driver up-to-date?
Please restart your machine in the safe mode and then try to work on the Illustrator. Let us know if you are able to work there properly. Please follow help article https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode

Looking forward to your response.

 

Regards,

Ashutosh

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Community Beginner ,
Feb 26, 2020 Feb 26, 2020

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It's only happening with Illustrator, I have Photoshop up and it's working just fine. Everything appears to be up to date. I could see how restarting my computer would fix things for the moment but it seems like it will negatively affect workflow as this is something that happens quite frequently. I was hoping there was maybe some long term solution that doesn't require me restarting things in the middle of a project.

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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Same here. Closing Photoshop worked.

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Community Beginner ,
Feb 26, 2020 Feb 26, 2020

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! For some reason after I closed out of Photoshop, I could move objects again. Not sure what the issue was since there were no dialouge's open in Photoshop. but all is well. Thank you for your assitance. 

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New Here ,
May 15, 2020 May 15, 2020

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Just had the exact same problem and closing photoshop fixed. 
What a cooked feature

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New Here ,
May 25, 2020 May 25, 2020

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exactly the same error with mine and the photoshop fix was the one. 

 

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New Here ,
Jun 01, 2020 Jun 01, 2020

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I had the same problem.  Thought I was going nuts....

 

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Community Beginner ,
Jun 19, 2020 Jun 19, 2020

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It happened exactly the same to me! After I have tried every possible solution I could think of and every suggestion I found online and nothing worked, I've stumbled on this little piece of advice. I've closed Photoshop and everything is functional again. Thanks, Oakh!

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New Here ,
Jul 28, 2020 Jul 28, 2020

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Had the same issue but I didn't have Photoshop open, just Indesign. Closing it out didn't work. I had to restart my indesign and Illustrator for it to work. Definitely more buggy since this last update.

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Community Beginner ,
Aug 20, 2020 Aug 20, 2020

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Same thing just happened to me today.

Was going nuts. Closing photoshop did not help. Selecting different artboards did not help. Closing out and coming in did not - but quitting Illustrator and coming back did.

Im thinking it might have something to do with the artboards. I wsa copying my artboards by dragging them to the + symbol at the bottom of the artboard panel to create more artboards when it started happening...

_______

Illustrator 24.2.3

MacOS Catalina 10.15.6

Macbook Pro 16-inch 2019

2.4 GHz 8-core Intel Core i9

Memory: 64 GB 2667 MHz DDR4

Graphics: AMD Radeon Pro 5500MM 8 GB

Intel UHD Graphics 630 1536 MB

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New Here ,
Sep 23, 2020 Sep 23, 2020

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The exact same thing happened to me after copying an artboard with nothing else open.

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Adobe Community Professional ,
Sep 23, 2020 Sep 23, 2020

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Same as what? This thread is ruined beyond repair.

If you want help on your issue, please create a new thread and post your system info as well as a description of your issue. Nobody will want to red through the 3 pages of this thread in order to figure out what your issue might be.

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Community Beginner ,
Sep 23, 2020 Sep 23, 2020

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Monika, it appears that the "Same thing" is the same thing this entire thread is about. People are responding to the "OP" (that stands for "Original Post"). So this is how it works. Someone creates a Post, and people respond to it. If someone says they are experiencing the "Same Thing" then its about that same thing that the thread is about. If someone had a post about how they love kittens and someone responded "I DO TOO!", well - you can rest assured that person loves kittens as well. You wouldnt ask "YOU DO TOO... What? What are you talking about?!" This is how it has worked for well over two decades. Even back when we just had dial-up. Welcome to the internet.

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Adobe Community Professional ,
Sep 23, 2020 Sep 23, 2020

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Well, there are several sub threads in this. And you answered in a sub thread. But if you'd like to continue in this thread, please go ahead.

 

Since e-mail notification in this forum doesn't work well and the sorting of thread also doesn't work well, a lot of people won't even notice that there has been an addition to the thread. Let alone find you reply in this mess of a thread. But still: your choice.

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New Here ,
May 10, 2022 May 10, 2022

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Closing Photoshop is super convenient when you are IN Photoshop and edit smart objects imported from Illustrator...

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Hi @defaultaiagf8xja2wl,

 

We are sorry to hear about your experience. This is not the experience we want you to have. We will try our best to help you out. Would it be possible for you to share a few details like:

  • OS & the exact version of Illustrator and Photoshop
  • Is this happening while working/ editing a specific file or all?
  • Is this happening intermittently or always?
  • Where are your files saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

 

Also, please try to do the same workflow in Safe Mode (Windows/ Mac) and share your observation with us.

 

I will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Nov 11, 2020 Nov 11, 2020

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Not only Illustrator, it happened to all things on the computer, I just can't drag/drop anything  from windows folder/files to browser's images when Photoshop is opened

It seems to stop the function 'drag and drop' of windows (happened in all other apps too)

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Just had the exact same problem here and closing photoshop fixed. XD thank you, Oakh!

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New Here ,
Jun 19, 2020 Jun 19, 2020

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I'm   also facing same kind of problem

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Adobe Community Professional ,
Jun 19, 2020 Jun 19, 2020

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Is this about moving objects with Shift pressed or about having to close Photoshop in order to move your objects?

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New Here ,
Aug 14, 2020 Aug 14, 2020

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yup. for me. cant shift and move with  mouse.

 

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Adobe Employee ,
Aug 14, 2020 Aug 14, 2020

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Hi Nur,

 

Sorry to hear about this trouble. I would request if you could share a few more details like:

  • OS and version of Illustrator
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?

    Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We’re here to help, just need more info.   

 

Regards,

Srishti

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Community Beginner ,
Feb 05, 2021 Feb 05, 2021

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Hi

some time ago started problems when one wants to use Photoshop and Illustrator together. After some time some functionality in one of them is limited (not always, just happens). I have today the same as above - there was impossible to move any object on artwork, AI was just beeping, restart of Illustrator didn't help, only quiting Photoshop is solving the problem. Both are last versions with all updates (o2 2021) it is starting to happen after some time of work - sytem windows 10. Similar things happens with photoshop - you have to quit illustrator to get control back. As You see problems is still happening.

 

Regards

Chris

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New Here ,
Jun 23, 2020 Jun 23, 2020

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Hey, I'm having the same issue in Illustrator. I can only move objects (whether created or images pasted) with the arrow keys? 

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