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Hi There,
I've been working on a file for a cople of days that's on my desktop. Today I opened the file, made some edits and hit CMD + S and saw this error...
Things I've tried...
Bascially, I can't save anything - has anyone else seen this?
Cheers
Ben
I think I know why this is happening. I have 2 Adobe accounts - one that has full access and one that only has free access. A mistake I made a while back was setting up an adobe stock account using my free account instead of my paid account, so to buy stock images, I have to log out of the account that my Illustrator, Photoshop, etc programs are connected to, log into my free one, get the images I want, save, and log out.
When this same issue happened to me, I was logged into the free account th
...Howdy!
I was having this problem too, but may have found a FIX!, though I don't know how or why it works. I change the document colour mode (RGB/CYMK) from whichever I am using then undo (so my file doesnt look whack) then save again and it works. Would love if someone who is having this problem could attempt this and verify.
Best,
e
Hi @Anshul_Saini and @Monika Gause It was none of the suggestions in this thread! I even completely uninstalled Illustrator and started again, same thing. Further research led me to a random comment on another forum mentioning Controlled Access Folders. I found them here: settings > updates & security > windows security > virus and threat protection > Ransomware protection > Manage ransomware protection > Controlled Access Folders with a little on/off button! The button was on... switched it of
...Hello - I was having the same issue. Could not save and got the error, "file not found." My fix was that I saved the file as a PDF first. Then saved as an AI file and it did not error.
Good luck!
I turned off the VPN of my pc security software then it worked.
For me, its because windows controlled folder access blocking the access to required folder path. To cope with it, you need to allow the app access.
Go to windows security > Virus & Threat protection > Ransomware protection > and under controlled folder access, click Allow an app through Controlled folder access
Then add illustrator and adobe services to allowed app list
I had the same issue and instead of double clicking the document, I dragged it down to the Illustrator icon in my Dock and it opened up just fine. I hope I don't have that issue again though.
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Same thing just happened to me. I was able to save as an .svg first then I tried again as an .ai and it just suddenly worked.
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That just worked for me - thanks!
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Thanks @betsyg17920228 ! Saved my day 🙂
The only downside is that when you work with multiple layers you'll now have only one layer with your previously created layers as groups inside. You'll have to release these back to layers and rename all layers back to what you had again. A little more time-consuming, but works!
Hope this issue will be fixed soon.
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I know this is an older comment, but I just came across the post after needing an answer. Just wanted to let you know, @Stan de Wijs, if you have a project with a lot of layers that you don't want to have to rename--try creating a new project and saving that as .svg, then see if you can save the one you were working on and cared about as a .ai and skipping the .svg step. It worked for me; hopefullly it will work for others too!
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Thanks so much! This worked for me. I'd been working on an image for a few days. Hadn't had a problem saving it until this afternoon, when the "This file cannot be found" error popped up. On finding your message, I created a new file, saved it as .svg, then went back to my original file and it saved as .ai. So relieved. Thanks again.
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Amazing! I had 2 new projects open. Thank you!
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That saved my 2 days worth of work! Thanks @betsyg17920228
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Holy moly! ctrl+s constantly!
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This worked! Thanks
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THANK YOU, saved my afternoon
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Thank you! One of my students had this same issue and the SVG --> AI file thing worked!
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Worked for me as well. First save as .SVG and hereafter as .AI again. I got this message after removing Adobe desktop apps in my local language and reinstalling them in the English languages. Another underlying cause might be that these files were prepared in an old Adobe version (before creative cloud).
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This works, thank you so much!!!!!
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I've just come across the same issue. Thanks to this post, saved as .svg, the resaved as .ai, and it worked. Thanks:)
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Saving as an SVG can damage your file.
You absolutely have to turn on the "Illustrator editable" option. Otherwise your paths will be changed and attributes expanded. The option is not turned on by default.
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Could you please explain where/how to do this?
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Thank you! This worked for me as well.
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thank you so much!!! helped me instantly!
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Yoy are a Saviour! This worked for me too!
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This works for me, I could kiss you. Thank you @betsyg17920228!!!!
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Thank you. I had the same problem and was able to save using your solution.
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Thank you @betsyg17920228 .. Tried your solution and it works.
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This worked -- why is this NOT on TOP of the list?
Thank you so much - of course this happened at the worst time at night!
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This happened to me when I attempted to clear my temp files (Photoshop would edit the smallest thing due to space). I've just uninstalled all my apps and reinstalled them - so far so good. might be worth a try.
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