Can't save file 'this file cannot be found' error

[csscms]

Hi There,

I've been working on a file for a cople of days that's on my desktop. Today I opened the file, made some edits and hit CMD + S and saw this error...

Things I've tried...

1. Copying the art into a new document and saving
2. Saving the new document to different disks (all local, no servers)
3. Creating a blank document with nothing in it and saving

Bascially, I can't save anything - has anyone else seen this?

Cheers

Ben

[csscms]

Bump.

[Dimind]

Pause your VPN

[Monika Gause]

So no matter what you are trying to save and which name, you can't save it? And always that same error?

[csscms]

Thanks Monika, that's correct. It still happens even if I quit, reopen, create a new doc and try to save it.

Will try another computer restart when I'm back at work later this morning.

[markhedinger]

Same. Drives me crazy. This is my workaround, but it's always risky: Quit illustrator via the task manager. This will (most of the time) generate file recovery information. When I open illustrator again, I can save the recovered file.

Adobe pls fix this. Your prices are awfully steep considering you make your software worse and our work harder with every update.

[default36lx7ec50xyw]

This worked for me, but was definitely a roll of the dice

[Eyal Manuel Harel]

Thank you!

Same problem happened to me today and I was able to fix it with your great advice!

Thanks you very much 🙂

By the way, before I have quitted Illustrator via the task manager I've copied all of the content so if this won't work I will have a solution.

Thanks again 🙂

[RMDufour]

I've had the same problem for some time, and while it is (sometimes) possible to save as another format (eps has been good) we should not have to do so. Saving as a native AI file or PDF should be obviuos and effective.

ADOBE: FIX your damn problems; it's wasting all our time and increasing frustration.

[Penny26354777ndh1]

This worked for me too. But Man I do not want to keep having to do this to save everything I design. This is awful. Thanks for the fix idea though.

[Anshul_Saini]

Hi @Penny26354777ndh1,

We are sorry for the trouble & delayed response. Would you mind confirming if this issue happing on Illustrator v27.0 or not? Also, have you tried other correct marked answers?

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks & Regards,
Anshul Saini

[Specialty Incentives]

Yes this is happening on V27.0

[Anshul_Saini]

Hi @Specialty Incentives,

Sorry to hear about this. Would you mind confirming if you have tried the correct marked suggestion? Also, would you mind elaborating on the issue? When it happens, and what was the last action performed along with your system details?

We are here to help. We just need more info.

Thanks & Regards,
Anshul Saini

[sandscript]

Working on an existing file in AI, not new. When I went to the close file it gave "This file cannot be found". 

[Monika Gause]

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@sandscript  schrieb:

Working on an existing file in AI, not new. When I went to the close file it gave "This file cannot be found". 

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Which system?

Where is the file saved?

What did you do? I assume saving the file, not closing it?

[sandscript]

It's still an issue in 2023. 

[RTX26846707e3oa]

thanks bro! for this advice 

[Andrew31986195z1ak]

Had exactly the same problem using a Windows 11 laptop and this workaround worked for me too. I can't believe I'm paying so much $$ every month for this kind of quality. Come on Adobe. Fix this asap!

[katherinereece]

Same here.  Happened a few days ago and now.  Created new file, added some shapes, file Save to a folder on my data drive, type in name and AI type same error.  Tried Save As same result.

[Monika Gause]

Where are you trying to save?

Does the file or folder name contain any special characters?

Is it very long?

[katherinereece]

The file name is Arches.ai

[Monika Gause]

Where are you saving? On a network?

Are there special characters in the folder names?

[katherinereece]

No, the folder is text no characters.  I had a file in the folder (on my hard drive) named arch.jpg, once I removed it from the folder I was able to save my AI file.  Very odd.

[Monika Gause]

That really is odd, but great you could solve it.

[denisewiles]

I just started having the same issue, both times it was with the first file I worked on after opening AI.

Terry